Tharsshana A/P Subramaniam
MANAGEMENT ASSOCIATE / SALES ADMIN
Georgetown
Summary
Experienced professional seeking a dynamic and professional environment conducive to ongoing learning, development, and advancement. Committed to attaining organizational objectives by adapting and evolving to deliver desired outcomes. Seeking a managerial position to strengthen leadership abilities and deliver outstanding customer service. Proficient in anticipating, assessing, and fulfilling individual customer requirements. Skilled in efficiently gathering health history information through interviews. Demonstrated capability in effectively overseeing a team of six employees, including scheduling daily assignments and breaks. Equally allocating daily appointments among team members.
Overview
4
4
years of post-secondary education
Work History
Management Associate
Mintygreen Nursing and Rehab Centre
- Collaborate with the headquarters to streamline and support HR functions
- Assist in the coordination of recruitment processes, employee onboarding, and personnel management
- Manage social media accounts, creating engaging content, and coordinating digital marketing efforts
- Contribute to the development and implementation of marketing strategies to enhance brand visibility
- Prepare compelling business slides for presentations, pitches, and reports, showcasing new projects to potential investors
- Cultivate and maintain relationships with external entities, including NGOs, universities, and businesses, fostering partnerships and collaborations
- Act as a representative at external events to enhance the company's brand exposure and public image
- Conduct regular quality checks of outlets to ensure adherence to established standards
- Monitor and evaluate services provided by the operations team to meet or exceed key performance indicators (KPIs)
- Assist branch administrators in day-to-day tasks, including liaising with vendors and handling customer feedback
- Respond to inquiries and provide additional assistance during staff shortages
Traffic Assistant
Ventures Electronics Sdn Bhd
- Perform day-to-day general administration and clerical tasks
- Preparing and updating Shipping Documentation for outgoing shipment and cargo
- Tax Invoices
- Performa Invoice
- Packing List
- Gate Pass
- Other documentation
- Forward the shipping documentation (Tax Invoices, Packing List etc) to forwarders via e-mail for container booking confirmation and shipment pick up based on the shipping time window as well as for Customs Declaration purpose
- Close loop monitor to ensure LSP/Forwarder/Forwarding Agents pick up the cargo/shipment on timely manner
- To cover/backup any team member roles and responsibilities or tasks during the absence of other team members
- To maintain and upkeep documentation with proper filling/archiving
- To file shipping documentation into appropriate file
- Support other duties, ad-hoc or/and special tasks assigned by the immediate superior from time to time
Pembantu Eksekutif N19
MITI Wilayah Pulau Pinang
- Answer phone inquiries regarding Certificate Of origin application, direct calls, and provide basic organisation information
- Perform clerical tasks comfortably, take memos, save files, and organize documents
- Photocopies, faxes, compilers, etc., as required
- Assist in Certificate of Origin endorsement for higher officers
- Arrange daily appointments for customers to meet with the MITI officers
- Processing online export applications via e-dagang net
Rehab Manager
Peter Home Care
- Responsible for overseeing day to day operations of a unit or department as it relates to scorecard goals and objectives
- Organizes, manages, and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service
- Proactively identify and implement cost containment initiatives
- Hold self and team accountable for maintaining the highest possible performance standards in order to serve customers (patients, employees, physicians, colleagues)
- Assure the effective and timely delivery of high quality patient-centered services
- Recognize and act on opportunities for growth and improvement to advance goals of the organization
- Utilize project management principles to accomplish goals, seek out appropriate resources, and proactively anticipates change within area of responsibility
- Translate goals into department specific objectives and priorities
- Inspire enthusiasm and builds support for projects
- Attract, select, develop, and retain qualified employees, and is effective in utilizing developmental planning to expand employee skills and abilities
Receptionist
Sifu Reflexology Center
- Opening and closing of center
- Obtain attendance for the day and assign existing appointments equally among workers
- Handling incoming calls of enquiry and advanced appointment booking
- Handle the cashier counter during payment
- Promoting gift cards package to customers
- Weekly data collection of available goods required for therapy and handle purchasing of items
- Inspecting for cleanliness and safety within therapy area to avoid any incidents
- Calculating each worker's salary based on number of customers handle per day
- Handle complaints or dissatisfied customers and provide solutions to avoid any bad reviews
- Hand over per day sales cash and center keys to outlet manager at the end of working hours
- Update manager of daily activities includes feedback received from customers
Education
Diploma - Physiotherapy
AIMST University
Bedong, Kedah 08.2015 - 08.2019
Degree - Organizational Management
University Science Malaysia
Skills
- Communication Skills
- Flexibility and Adaptability
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Professionalism
Interpersonal skills
Adaptability
Active listening
Multitasking Abilities
Recordkeeping
Office administration
Summary Of Qualifications
Predict, evaluate and meet the specific needs for customers. Possessed skills to identify health history related information of any problems faced by patients through a short interview session., Manage 6 workers, scheduling their daily task and resting period. Sort out per day appointment equally among workers.
Key Skills And Competency
- Communication Skills
- Flexibility and Adaptability
- Learning agility: Quick learner
- Tolerance: Stress tolerance
- Positive Attitude: Creating a positive work environment
- Self-Motivate
Timeline
Diploma - Physiotherapy
AIMST University
08.2015 - 08.2019
Management Associate
Mintygreen Nursing and Rehab Centre
Traffic Assistant
Ventures Electronics Sdn Bhd
Pembantu Eksekutif N19
MITI Wilayah Pulau Pinang
Rehab Manager
Peter Home Care
Receptionist
Sifu Reflexology Center
Degree - Organizational Management
University Science Malaysia
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