THARSINI PAULAIYANAN
MANTIN
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful customer service with 1 1/4 years of experience addressing customer requests and concerns.
Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Internship
MINISTRY OF MARKETING ASIA
04.2020 - 06.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Contributed to positive work environment by actively participating in team-building activities.
Operations Executive
VEDDHA V9 GLOBAL
02.2021 - 03.2022
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Collaborated on operational support tasks to achieve common goal.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Customer Service Executive
Concentrix
06.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
TNB CUSTOMER SERVICE
DAYTHREE
05.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education consultant
Crew Skill International School of Asia
10.2023 - 06.2024
- Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
- Streamlined administrative tasks by developing efficient record-keeping systems for tracking student progress and attendance.
- Boosted student engagement by incorporating project-based learning activities in lesson plans.
- Improved student comprehension by implementing diverse teaching strategies tailored to individual needs.
- Enhanced curriculum quality by collaborating with colleagues and administrators to review and revise materials.
- Promoted collaboration among students through group work activities, fostering critical thinking skills and teamwork abilities.
- Assisted students with career exploration and future education planning to help achieve academic and career goals.
CUSTOMER SERVICE ( ASTRO CAMPAIGN )
SRG ASIA PASIFIC
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Arts - Journalism And Mass Communication
INTI INTERNATIONAL UNIVERSITY NILAI
PUTRA NILAI 04.2001 - 01.2015
Skills
- Exceptional Communication And Writing Skills
- Microsoft Application (Excel / Word / Power Point)
- Successful Working In A Team Environment As Well As Independently
- The Ability To Work Under Pressure And Multitask
- Teamwork and collaboration
- Fast learner
- Quick learner
- Computer skills
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Multitasking and organization
- Goal-oriented mindset
Mailing Address
NO 62, JALAN T/D 4 TAMAN DESA, MANTIN, NEGERI SEMBILAN, 71700
SPORTS
BADMINTON
Timeline
CUSTOMER SERVICE ( ASTRO CAMPAIGN )
SRG ASIA PASIFIC
08.2024 - Current
Education consultant
Crew Skill International School of Asia
10.2023 - 06.2024
TNB CUSTOMER SERVICE
DAYTHREE
05.2023 - 07.2023
Customer Service Executive
Concentrix
06.2022 - 08.2022
Operations Executive
VEDDHA V9 GLOBAL
02.2021 - 03.2022
Internship
MINISTRY OF MARKETING ASIA
04.2020 - 06.2020
Associate of Arts - Journalism And Mass Communication
INTI INTERNATIONAL UNIVERSITY NILAI
04.2001 - 01.2015
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