Tharrsinee Krishnan
Skudai
Summary
Results-driven and adaptable professional with a proven track record in customer service, technical support, and project management. Demonstrated expertise in handling diverse responsibilities, from resolving customer inquiries to managing accounts and generating detailed reports. Possesses a unique blend of creative design skills and technical proficiency in IT support and network management. Committed to delivering high-quality results in dynamic work environments through a combination of strategic thinking, strong communication, and effective problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
INTERNSHIP (DESIGNING AND NETWORKING)
KURZSON GROUP SDN.BHD
SKUDAI, JOHOR
03.2023 - 06.2023
- Designed company profiles & catalogues using Adobe Illustrator, Adobe Photoshop and created eye-catching pamphlets on Canva.
- Developed functional ID cards with client branding.
- Collaborated with printing vendors to ensure accurate designs where 50% of sales increased.
- Provided IT support, resolving software/hardware issues.
- Managed networks, resolving connectivity problems.
- Set up and maintained office network infrastructure.
- Installed and configured CCTV cameras for office security.
- Troubleshoot and enhanced WiFi connectivity.
Sales Assistant
SPP Book Agency
Bangi, Selangor
12.2020 - 04.2021
- Assisted customers with desktop and printer connections, ensuring smooth operations.
- Provided prompt help with device and printing issues.
- Managed cashier duties, ensuring accurate transactions at shift end.
Customer Service Executive
Aegis BPO Malaysia Sdn Bhd
Skudai,Johor
12.2018 - 04.2019
- Managing customer calls, inquiries, and complaints while sharing promotional information.
- Handling Celcom customer bill inquiries and assisting with account-related tasks.
- Generating daily reports to document and communicate resolved cases, focusing on excellent customer service and detailed case tracking.
Education
Bachelor of Information Technology in Network Technology (Hons) -
Infrastructure University Kuala Lumpur
10.2023
Sijil Tinggi Pelajaran Malaysia (STPM) -
SMK MUTIARA RINI
12.2018
Skills
- Network and Hardware Troubleshooting
- Switches and Routers Configurations, Frame Relay Configurations, and Routing Protocols
- Programming (Java, HTML, Android Programming Language)
- Network Operating System: Windows / Linux
- Wide knowledge of LAN / WAN management
- Expert skills and knowledge in TCP/IP, UDP/IP
- Adobe Illustrator, Adobe Photoshop
- Microsoft Office (MS Word, Powerpoint, Access)
- Excellent verbal and written communication
Certification
CCNA Networking Academy certificate courses :
- CCNAv7: Routing, Switching and Wireless Essentials
- CCNA Routing and Switching: Introduction to Networks.
STUDENT REPRESENTATIVE COUNCIL 2021/2022
- Executive of Public Relation in IUKL
THE 1ST MALAYSIA-CHINA ENGINEERING DIGITAL TRANSFORMATION SUMMIT 2023
- Volunteer and Participant
Organizations
- Indian Cultural Society, 06/2019- 11/2023
- ST. JOHN AMBULANCE MALAYSIA 03/2012-12/2016
Projects
- Student Attendance using QR code in IUKL, 06/2021 - 10/2023. Creating a new attendance system to replace existing manual attendance system using QR code technology in IUKL.
- F2F 'Fit 2 Fit' Android Home Workout Application, 05/2021 - 08/2021. Created a beginner level Android fitness mobile application.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Chinese (Mandarin)
Beginner (A1)
A1
References
References available upon request.
Timeline
INTERNSHIP (DESIGNING AND NETWORKING)
KURZSON GROUP SDN.BHD
03.2023 - 06.2023
Sales Assistant
SPP Book Agency
12.2020 - 04.2021
Customer Service Executive
Aegis BPO Malaysia Sdn Bhd
12.2018 - 04.2019
Bachelor of Information Technology in Network Technology (Hons) -
Infrastructure University Kuala Lumpur
Sijil Tinggi Pelajaran Malaysia (STPM) -
SMK MUTIARA RINI
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