Tharindu De Zoysa
Student , Job Seeker
Singapore
Summary
Dynamic professional with extensive experience in hospitality and banking, notably at Singapore Hospitality Group PTE LTD. Proven track record in enhancing customer satisfaction and managing staff effectively. Skilled in service quality improvements and team management, with a strong focus on health and safety standards. Adept at navigating high-pressure situations while fostering collaboration.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Restaurant Supervisor
Singapore Hospitality Group PTE LTD
06.2024 - 06.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
Associate Banker
Hatton National Bank
03.2024 - 05.2024
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Corporate Banker
Sampath Bank Head Office
02.2022 - 02.2024
- Effectively managed high-stress situations during periods of market volatility, adapting quickly to changing circumstances.
- Developed new business opportunities for the bank through targeted prospecting and networking events.
- Provided expert guidance to junior team members, fostering a collaborative work environment that enhanced productivity.
- Collaborated with cross-functional teams to ensure seamless execution of complex transactions.
Education
High School Diploma -
Academies Australasia College
Singapore05-2025
High School Diploma -
National Institute of Business Management
Sri Lanka03-2024
High School Diploma -
Institute of Bankers of Sri Lanka
Sri Lanka06-2023
GCE ADVANCED LEVEL - Business And Managerial Economics
Government College - Mahanama College in Sri Lanka
Sri Lanka02-2022
GCE Ordinary Level - All
Government College - Mahanama College in Sri Lanka
Sri Lanka12-2018
Skills
Staff management
Timeline
Restaurant Supervisor
Singapore Hospitality Group PTE LTD
06.2024 - 06.2025
Associate Banker
Hatton National Bank
03.2024 - 05.2024
Corporate Banker
Sampath Bank Head Office
02.2022 - 02.2024
High School Diploma -
Academies Australasia College
High School Diploma -
National Institute of Business Management
High School Diploma -
Institute of Bankers of Sri Lanka
GCE ADVANCED LEVEL - Business And Managerial Economics
Government College - Mahanama College in Sri Lanka
GCE Ordinary Level - All
Government College - Mahanama College in Sri Lanka
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