THARANI THARAN VEERAPPAN

• Prepared Delivery Order (DO) copies for warehouse packing; recorded transaction details in both system and manual logbook; coordinated with transporters for stock pickups.
• Scanned invoices into the Document Management System (DMS) by area; generated Picking Lists and Driver’s Destination Forms (DDF).
• Reconciled daily delivery invoices, verified customer signatures and stamps, sorted documents by date, and maintained systematic filing.
• Managed outbound stock deliveries to outstation locations; tracked and maintained Proof of Delivery (POD) records; compiled and submitted monthly statement reports.
• Reviewed and validated monthly transporter statements by reconciling outbound carton volumes and delivery charges to ensure billing accuracy; reported to the Supply Chain & Logistics Manager.
• Performed ad hoc administrative duties such as document filing and providing PODs to internal departments for audit and upper management verification.

TONG WOH ENTERPRISE SDN BHD -Warehouse Operation & QC Coordinator, BANDAR SUNWAY

• Inspected quantity and quality of outbound stock loaded by lorry drivers to ensure accuracy and compliance with delivery standards.
• Reassigned delivery drivers during absences; updated driver details in documentation and systems; verified and adjusted invoices related to cancellations, stock shortages, or store closures.
• Conducted weekly and monthly stock counts; compiled and reported inventory data to subsidiary companies via email.
• Managed local self-collection orders through customers and Lalamove; verified stock accuracy and obtained customer signatures or Lalamove vehicle and IC details for Proof of Delivery (POD) records.
• Oversaw bulk outstation orders, ensuring stock accuracy during loading onto Trella trucks for delivery.

• Provided excellent customer service while multitasking efficiently without compromising service quality.
• Utilized in-depth product knowledge to answer customer inquiries accurately and confidently.
• Booked new flight reservations for clients and maintained positive rapport through professional and friendly communication.
• Escalated complex issues to supervisors promptly to prevent revenue loss and ensure customer satisfaction.
• Handled flight reissues and revalidations, including changes to travel dates and destinations.
• Processed refunds for canceled flight tickets in compliance with company policy.
• Promoted sales by offering SSR (Special Service Request) options, advising on products and services, and upselling additional offerings.
• Applied vacation voucher discounts and built lasting relationships with regular customers to enhance brand loyalty.

• Ensure driver's permit, license, road tax & insurance are up to date before commencing the trip.
• Ensure all safety precautions are maintained during the travel and monitor driver's location via GPS tracker and speed limit and communicate if any violation of safety occurs.
• Develop and cultivate relationships with drivers and passengers through frequent communication.
• Solve on-the-ground situations with initiative within an agreed process with the guidance of seniors.
• Assist in Preparing, verifying, and recording drivers' & passengers' trip and travel-related documents to accounts payable.
• Organizing, maintaining, handling, and filing all related documentation and correspondence.