Microsoft words
Thanusha Sivanayagam
Pharmacy Assistant
Rawang
Summary
Dynamic pharmacy assistant with a proven track record at R Pharmacy, recognized as the best employee of 2022. Skilled in time management and problem-solving, I excelled in compounding medications and enhancing customer satisfaction. I also have completed online Blackmore Institution certificate for all the vitamin and supplements. My attention to detail and effective communication ensured optimal inventory levels and patient care.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Pharmacy Assistants
R Pharmacy (Pastel care SDN BHD)
01.2021 - Current
- Assisted pharmacists in compounding specialized medications for individual patient needs as required
- Communicated instructions to patients about proper use and storage of drugs
- Maintaining records by recording and filling physicians orders and prescription
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages
- Achieved best monthly incentive
- Best employee for 2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Customer Service executive
Transcosmos SDN BHD
01.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining professional demeanour and ensuring timely resolution of issues
- Reduced average call time through efficient problem solving skills without sacrificing quality of service provided
- Receiving award as one of the monthly best agent for achieving KPI
Education
Foundation in Engineering -
Manipal International University
Kampung Baharu Nilai, Negeri Sembilan, Malaysia05-2018
Cambridge International - undefined
Examination
Skills
- Time management
- Detailed oriented
- Communication skills
- Analytical thinking
- Problem solving skills
- Team building
- Product knowledge
- Escalation control
Secure storage of medications
Verifying orders
Software
Microsoft excel
Microsoft powerpoint
Certification
R PHARMACY SDN BHD , Pharmacy Assistants
Timeline
Pharmacy Assistants
R Pharmacy (Pastel care SDN BHD)
01.2021 - Current
Customer Service executive
Transcosmos SDN BHD
01.2020 - 12.2020
Cambridge International - undefined
Examination
Foundation in Engineering -
Manipal International University
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