Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

THANUSHA SANKAR

Bukit Mertajam

Summary

Adaptable Civil Justice - Law Enforcement major (3.47 GPA) Goon International College, with 4.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and procedure standardization skills to successfully fill the Airline Executive role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals.

Overview

11
11
years of professional experience

Work History

Preschool Teacher

Qdees Pearl City,
02.2025 - Current
  • Assisted and supervised children through entire school day.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

Clerk

Pamela Vijayrani Co.
02.2024 - 11.2024
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Compiled and analyzed data to produce reports.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Guest Service Assistant

Ground Team Red (AIR ASIA BERHAD)
05.2018 - 05.2019
  • Ensure correct flight display on baggage FIDS.
  • Check BTS report for mishandled cases and follow BAH case.
  • Ensure handover ED card to the Senior Cabin Crew.
  • Check guests' travel documents and to positively identify guests prior to check-in.
  • Ensure that there is no third party check-in and check guest baggage.
  • Check validity of visa (if applicable).
  • Handle complaints and problems to satisfy guests.
  • Attend to NTL case and correspondence with the Immigration Authority.
  • Perform cash collection at sales and excess baggage counter.
  • Ensure sales drop is correct and issue remittance envelope.
  • Report to Finance for discrepancy short of cash.
  • Ensure compliance to SOPs and T&Cs.
  • Report hazard to Safety Department and superiors for immediate action; interrupt or discontinue work if safety or that of others is at risk.
  • Be aware and ensure both their own and the safety of other personnel within the vicinity of the work environment.
  • Practice and promote the Company's safety policy.

Nursery Teacher

High 10 Kids International School
12.2017 - 05.2018
  • Teaches mainly for 3-6 years old child.
  • Develop and maintain a constructive and ongoing rapport with children and parents.
  • Create activities that are fun and educational for the children.
  • Collaborate with other teachers to ensure that the school fosters an environment that is inviting and nurturing for every child.
  • Deliver reports on potential concerns about students as to management as needed.
  • Manage day-to-day classroom activities, including structured lessons, free play, toilet breaks, lunch time and rest time for students.

Receptionist/Front Desk

MY Hotel
01.2015 - 12.2017
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.

Education

Diploma - Civil Justice - Law Enforcement

Goon International College
Kuala Lumpur
01-2026

High School Diploma - undefined

SMK Bukit Mertajam
Bukit Mertajam, Penang
12.2014

High School Diploma - undefined

SMK Permatang Rawa
Bukit Mertajam, Penang
12.2012

Skills

  • AIMS
  • SITA
  • Microsoft Office- Excel, Docs, PowerPoint & Publisher
  • Google Docs
  • Decision Making, Fast Learner, Ability to do Multi-Task, Adaptability, Ability to Work in a Team, Customer Service, Fast & Efficient
  • Lost and found management
  • Guest relations
  • Hospitality management
  • Personal grooming
  • Guest orientation
  • Customer service

Languages

English
Malay
Mandarin
Tamil
Telugu

Timeline

Preschool Teacher

Qdees Pearl City,
02.2025 - Current

Clerk

Pamela Vijayrani Co.
02.2024 - 11.2024

Guest Service Assistant

Ground Team Red (AIR ASIA BERHAD)
05.2018 - 05.2019

Nursery Teacher

High 10 Kids International School
12.2017 - 05.2018

Receptionist/Front Desk

MY Hotel
01.2015 - 12.2017

High School Diploma - undefined

SMK Bukit Mertajam

High School Diploma - undefined

SMK Permatang Rawa

Diploma - Civil Justice - Law Enforcement

Goon International College

Similar Profiles

CREATE PROFILE
THANUSHA SANKAR