THANUSHA KUMAR
Petaling Jaya - Selangor
Summary
Proactive team member elevates quality of correspondence through high quality customer service. Committed to impeccable document control, product knowledge, and attention to detail. Adaptable and quick learner with problem-solving skills.
Overview
4
4
years of professional experience
Work History
Call Center Agent
ASTRO
07.2024 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Contact Centre Agent
UOB MALAYSIA
12.2023 - 05.2024
- Managed 100+ indirect client enquiries daily, communicating via email and website.
- Followed up customer calls with further information or instructions when necessary.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Recorded details from customer communications on CRM.
Customer Service Assistant
IKEA CHERAS
03.2021 - 11.2023
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
Education
Diploma In Retail Management
Politeknik METro Kuala Lumpur
2022
Skills
- Sales Techniques
- Call Recording
- Live Chat Operating
- Excellent Communication
- Customer Communications
- Customer Service
- Inbound Call Handling
Languages
English
Advanced
C1
Malay
Advanced
C1
Tamil
Advanced
C1
Timeline
Call Center Agent
ASTRO
07.2024 - Current
Contact Centre Agent
UOB MALAYSIA
12.2023 - 05.2024
Customer Service Assistant
IKEA CHERAS
03.2021 - 11.2023
Diploma In Retail Management
Politeknik METro Kuala Lumpur
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