Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thanush Naidu

Senior Solutions Engineer
Shah Alam, Selangor

Summary

Senior Solutions Engineer in Bright Nexus’ IT Technical Department and has over 3 years of working experiences in IT industry. Involved in project technical support, deployments and professional services for firewalls and Cloud Web Application Firewall. Experienced in major projects for financial institutions, broadcasting, insurance, telecommunication and automotive companies. Capable to provide technical assistance and troubleshooting task whenever necessary.

Overview

4
4
years of professional experience
7
7
Certifications

Work History

Senior Solutions Engineer

Bright Nexus (M) Sdn Bhd
04.2025 - Current

Solutions Engineer

Bright Nexus (M) Sdn Bhd
01.2023 - 03.2025
  • Provide post-sales technical support to customers facing issues or seeking guidance on product experience, ensuring satisfaction and fostering long-term relationships.
  • Delivered on-site support during critical phases of implementation projects to ensure successful outcomes.
  • Primary focus on Firewall and WAF security solutions
  • Provide Level 1 & 2 support services to customers in Klang Valley including remote and onsite support
  • Serve as first point of contact for technical execution/delivery of security solutions to customers.
  • Developed comprehensive documentation for all projects, facilitating seamless hand-offs between team members and departments.
  • Conduct technical research to meet customer requirements
  • Contribute to building security knowledge base and sharing it across the organization and team members

Customer Service Engineer

F-Secure
09.2021 - 12.2022
  • Provide support to Consumer customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat.
  • Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
  • Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.
  • Work together with F-Secure Labs to combat malicious programs (malware).
  • Develop an in-depth knowledge of how security applications work and deepen your knowledge in IT and troubleshooting.
  • Contribute to a global Customer Support team offering round-the-clock service, with a regional focus on Europe and the UK.
  • Generate customer feedback into future product improvement and development.
  • Recommend customers on safety practices and precautions to be taken on home internet security


Research Assistant Intern

Sunway University
01.2021 - 03.2021
  • Contributed to a 5G project thesis titled “Haptic Communication over 5G Network”, in collaboration with Sunway University and National Taiwan University faculty.
  • Assisted in the development of an NTP (Network Time Protocol) server to synchronize satellite time with local workstations.
  • Supported the generation and analysis of IP traffic across synchronized workstations to simulate real-time communication scenarios.

Education

Bachelor of Science - Information Technology

Sunway University
Petaling Jaya
04.2001 -

Skills

Strategic thinking

Customer engagement

Incident management

Verbal and written communication

Troubleshooting

Technical documentation

Log analysis

Firewall Management

Certification

WAF200-Barracuda Web Application Firewall Certified Product Specialist

Timeline

Senior Solutions Engineer

Bright Nexus (M) Sdn Bhd
04.2025 - Current

Solutions Engineer

Bright Nexus (M) Sdn Bhd
01.2023 - 03.2025

Customer Service Engineer

F-Secure
09.2021 - 12.2022

Research Assistant Intern

Sunway University
01.2021 - 03.2021

Bachelor of Science - Information Technology

Sunway University
04.2001 -

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Thanush NaiduSenior Solutions Engineer