Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Thanesyah Ravindran

Head Of Product & Growth
KL,Kuala Lumpur

Summary

  • 7 Years of Experience helping clients across various industries with a proven track record of sales, client engagement and product development
  • Experienced in engaging C-level audience with data and insights to facilitate decisions
  • Ability to flourish with minimal guidance, be proactive and handle uncertainty & ambiguity
  • Exceptional interpersonal skills and ability to develop strong working relationships internally and externally
  • A natural catalyst who knows how to turn ideas into action and make things happen

Overview

5
5
years of post-secondary education
6
6
years of professional experience

Work History

Head of Product & Growth

Accendo Technology
KL, Kuala Lumpur
01.2019 - Current
  • Responsible for product vision, roadmap strategy and delivery of integrated talent management platform (TalentPulse)
  • Implemented agile methodologies within a cross-functional team to improve the products velocity by 300%
  • Enhanced profitability by 50% to achieve sales objectives in Y1 by driving adoption and growth from conceptualization to go-to-market.
  • Consulted with product development teams to enhance products based on customer insights
  • Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles
  • Collected user data using various research methods to broaden results and optimize product strategies based on insights

Head of Customer Success

Accendo Technology
KL, Kuala Lumpur
01.2017 - 01.2019
  • Developed and implement Accendo`s pre and post acocunt management strategy while growing the team from 3-6 full time customer success managers.
  • Developed and refined customer segmentation model to scale onboarding, engagement and renewal efforts for rapidly growing customer based.
  • Personally managed $3.5M book of businesses in 3 years with a 100% annual net revenue increase.
  • Assisted in the development of automated customer life-cycle nudges to drive end-user product adoption and engagement along side the marketing team
  • Presented synthesized customer insights to head of product to influence product roadmap prioritization.
  • Hosted webinars and product launches alongside CEO driving engagement amongst existing and new clients to generate increased interest in our products.

Senior Sales Manager

Accendo Technology
KL, Kuala Lumpur
05.2015 - 01.2017
  • Responsible for driving sales and new market share by building, maintaining and leading category strategy for ongoing business growth
  • Developed and executed on new market growth plans (Indonesia, Thailand, Singapore).
  • Established performance goals for sales team and analyzed statistics to determine business growth
  • Negotiated and won long term (3 years) corporate contract with some of the biggest GLC in Malaysia valuing over $5M
  • Fostered relationship with partners (AON, Gartner, Hogan, Cut-e, Knolskape, Revelian, SAP) to negotiate contracts which decreased expenses by 25%

Education

Master of Science - Industrial And Organizational Psychology

University Of Leicester
United Kingdom
08.2018 - 09.2020

Bachelor of Science - Psychology

HELP UNIVERSITY
Malaysia
08.2009 - 08.2012

Skills

Product management

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Timeline

Head of Product & Growth

Accendo Technology
01.2019 - Current

Master of Science - Industrial And Organizational Psychology

University Of Leicester
08.2018 - 09.2020

Head of Customer Success

Accendo Technology
01.2017 - 01.2019

Senior Sales Manager

Accendo Technology
05.2015 - 01.2017

Bachelor of Science - Psychology

HELP UNIVERSITY
08.2009 - 08.2012

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Thanesyah RavindranHead Of Product & Growth