Thanesyah Ravindran
Head Of Product & Growth
KL,Kuala Lumpur
Summary
- 7 Years of Experience helping clients across various industries with a proven track record of sales, client engagement and product development
- Experienced in engaging C-level audience with data and insights to facilitate decisions
- Ability to flourish with minimal guidance, be proactive and handle uncertainty & ambiguity
- Exceptional interpersonal skills and ability to develop strong working relationships internally and externally
- A natural catalyst who knows how to turn ideas into action and make things happen
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Head of Product & Growth
Accendo Technology
KL, Kuala Lumpur
01.2019 - Current
- Responsible for product vision, roadmap strategy and delivery of integrated talent management platform (TalentPulse)
- Implemented agile methodologies within a cross-functional team to improve the products velocity by 300%
- Enhanced profitability by 50% to achieve sales objectives in Y1 by driving adoption and growth from conceptualization to go-to-market.
- Consulted with product development teams to enhance products based on customer insights
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles
- Collected user data using various research methods to broaden results and optimize product strategies based on insights
Head of Customer Success
Accendo Technology
KL, Kuala Lumpur
01.2017 - 01.2019
- Developed and implement Accendo`s pre and post acocunt management strategy while growing the team from 3-6 full time customer success managers.
- Developed and refined customer segmentation model to scale onboarding, engagement and renewal efforts for rapidly growing customer based.
- Personally managed $3.5M book of businesses in 3 years with a 100% annual net revenue increase.
- Assisted in the development of automated customer life-cycle nudges to drive end-user product adoption and engagement along side the marketing team
- Presented synthesized customer insights to head of product to influence product roadmap prioritization.
- Hosted webinars and product launches alongside CEO driving engagement amongst existing and new clients to generate increased interest in our products.
Senior Sales Manager
Accendo Technology
KL, Kuala Lumpur
05.2015 - 01.2017
- Responsible for driving sales and new market share by building, maintaining and leading category strategy for ongoing business growth
- Developed and executed on new market growth plans (Indonesia, Thailand, Singapore).
- Established performance goals for sales team and analyzed statistics to determine business growth
- Negotiated and won long term (3 years) corporate contract with some of the biggest GLC in Malaysia valuing over $5M
- Fostered relationship with partners (AON, Gartner, Hogan, Cut-e, Knolskape, Revelian, SAP) to negotiate contracts which decreased expenses by 25%
Education
Master of Science - Industrial And Organizational Psychology
University Of Leicester
United Kingdom 08.2018 - 09.2020
Bachelor of Science - Psychology
HELP UNIVERSITY
Malaysia 08.2009 - 08.2012
Skills
Product management
Timeline
Head of Product & Growth
Accendo Technology
01.2019 - Current
Master of Science - Industrial And Organizational Psychology
University Of Leicester
08.2018 - 09.2020
Head of Customer Success
Accendo Technology
01.2017 - 01.2019
Senior Sales Manager
Accendo Technology
05.2015 - 01.2017
Bachelor of Science - Psychology
HELP UNIVERSITY
08.2009 - 08.2012