Summary
Overview
Work History
Education
Skills
Honours Awards
Timeline
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THANESVARI THANABALAN

THANESVARI THANABALAN

Support Engineer
Kuala Lumpur

Summary

Recent Electronic Communication Engineering diploma graduate with a strong desire to apply theoretical knowledge and practical skills in real-world settings. Excited about contributing to innovative projects, growing professionally, and collaborating with a dynamic team. Passionate about leveraging education and experiences to make a meaningful impact in the field of electronic communication engineering.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Support Engineer

Switch CG Computers SDN.BHD
05.2024 - Current
  • Diagnose and resolve hardware, software, and network issues remotely using supported tools.
  • Provide clear and professional communication with clients, ensuring timely updates.
  • Coordinate mail-in and carry-in processes, including device documentation for shipments to Singapore.
  • Attend customer calls and respond to emails from senior officials participated in meetings on technical matters.
  • Specialize in troubleshooting Apple devices including iPhones, Macs, AirPods, and Apple Watches.
  • Prepare detailed reports and accurate quotations for clients.
  • Identify recurring issues and report them to the technical team for software patches.
  • Conduct monthly stock take of spare parts and devices, ensuring accurate inventory control and timely replenishment.
  • Train and mentor new joiners on company protocols, technical procedures, and customer service standards

Production Engineer

Panasonic Manufacturing Malaysia Berhad
09.2023 - 01.2024
  • Project Presentation with MD, develop and delivered compelling presentation to the Managing Director for upcoming projects.
  • Finance collaboration, collaborate with the finance team to streamline the sanction process for incoming machines.
  • Machine Documentation, develop and implemented comprehensive documentation for machine check sheets ensuring accuracy and compliance with industry standards.
  • Communicate production schedules and capacity constrains to manufacturing teams.
  • Responsible to investigate the unsolved issue and communicate the findings with the Production team.
  • Responsible to submit project research to senior engineer if there is any error before the meeting/presentation.
  • Responsible to follow up the QBP Quarterly Budget Planning with R&D team.

Education

Diploma - Electronic Communication Engineering

Politeknik Sultan Abdul Halim Mu'adzam Shah
Kuala Lumpur, Wilayah Persekutuan
12.2021 - 01.2024

Pre-Diploma - Science

Politeknik Sultan Mizan Zainal Abidin
12.2019 - 02.2021

SPM - undefined

Sekolah Menengah Kebangsaan (P) Methodist
01.2014 - 01.2018

Skills

Microsoft Office

MATLAB

C

Arduino

AutoCad

Schematic

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Honours Awards

  • IOT Smart Cup Coaster Project - Champion of Icomplex (Final Year Project), 2021-2024
  • KUPein 2020, 2020-2021
  • Malaysian Education Roadshow, 2019
  • Secretary of Student Curriculum Activities, 2015-2018

Timeline

Support Engineer

Switch CG Computers SDN.BHD
05.2024 - Current

Production Engineer

Panasonic Manufacturing Malaysia Berhad
09.2023 - 01.2024

Diploma - Electronic Communication Engineering

Politeknik Sultan Abdul Halim Mu'adzam Shah
12.2021 - 01.2024

Pre-Diploma - Science

Politeknik Sultan Mizan Zainal Abidin
12.2019 - 02.2021

SPM - undefined

Sekolah Menengah Kebangsaan (P) Methodist
01.2014 - 01.2018

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THANESVARI THANABALANSupport Engineer