Thanesvaran s/o Nalatamby
Saujana Utama
Summary
Able to relate and interact with people from different culture and background. Excellent time management. A team player in solving problems. Responsible and requires minimum supervision in meeting tasks. Excellent in developing and implementing initiatives. Client orientated. Strong conceptual, analytical reporting skills. Demonstrated the ability to interact successfully with individuals from different fields
Overview
17
17
years of professional experience
Work History
SERVICE OPERATION MANAGER
HYUNDAI ELEVATOR (M) SDN BHD
06.2022 - Current
- Service operation as primary support
- Oversee the maintenance, repair, and modernization of elevators in the building
- Develop and implement maintenance schedules and procedures for all elevators, and ensure that they are followed.
- Ensure that all elevators are in compliance with applicable codes and regulations.
- Manage the performance of elevator service contractors, including monitoring their work and ensuring that it meets quality standards.
- Provide regular reports to senior management on the performance of elevator services.
- Ensure that all elevator-related documentation, such as maintenance logs and inspection reports, are properly maintained and up to date.
- Develop and maintain relationships with elevator service vendors, and negotiate contracts and service agreements as needed.
- Develop and maintain relationships with building occupants and ensure that their needs are being met in a timely and efficient manner.
- Stay up to date on industry trends and new technologies in elevator services, and make recommendations for upgrades and improvements as appropriate.
- Manage the budget for elevator services, including developing and monitoring expense and revenue forecasts.
SERVICE OPERATION MANAGER
TK ELEVATOR (M) SDN BHD
06.2018 - 06.2022
- Service operation as primary support
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Review and approve all operational invoices and ensure they are submitted for payment
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Communicate all operating policies and/or issues at department meetings
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
- Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulation
SERVICE SALES ACCOUNT MANAGER
THYSSENKRUPP ELEVATOR (M) SDN BHD
10.2014 - 06.2018
SERVICE SALES ENGINEER
THYSSENKRUPP ELEVATOR (M) SDN BHD
10.2012 - 09.2014
- Service sales as primary support
- Prepare repair/spare parts replacement quotation and modernization quotation and presentation.
- Develop sales strategies and plans to promote products/ services to customers.
- Gather customers’ requirements and specifications and present them to the Service team for new developments and improvements.
- To establish proper procedures to ensure quality systems and tooling delivered to customers
- To cooperate with the service team in handling customers’ technical support and to administrate spare part and service support orders.
- Assisting in the development and performance of the maintenance departmental sales objective.
- Ensure to fulfill sales related targets set by the company
- To assist credit control department in collection.
- Liaise with customer and enhance customer relationship.
- To manage and coordinate sub-contractors in completing lift or travolator repairing works.
- Achieve to secure spare parts sales monthly target.
- Take a leadership control in managing spare parts replacement works with technicians or sub-contractor.
- Have a good relationship with customers and able to deliver their request on time.
- Manage to solve collection problem among customers.
SERVICE SALES ENGINEER
SIGMA ELEVATOR (M) SDN BHD
03.2010 - 11.2012
- Service sales as primary support
- Prepare contract proposal, repair/spare parts replacement quotation and modernization quotation and presentation.
- Develop sales strategies and plans to promote products/ services to customers.
- Gather customers’ requirements and specifications and present them to the Service team for new developments and improvements.
- To establish proper procedures to ensure quality systems and tooling delivered to customers
- To cooperate with the service team in handling customers’ technical support and to administrate spare part and service support orders.
- Assisting in the development and performance of the maintenance departmental sales objective.
- Ensure to fulfill sales related targets set by the company
- To assist credit control department in collection.
- Liaise with customer and enhance customer relationship.
- To manage and coordinate sub-contractors in completing lift or travolator repairing works.
- Manage to convert and renew most of lift maintenance contract in 2010, 2011 and 2012.
- Achieve to secure spare parts sales amount more than 1 million as per 2nd quarter of 2012.
- Able to secure a modernization project at Manikar Beach Resort, Labuan.
- Take a leadership control in managing spare parts replacement works with technicians or sub-contractor.
- Have a good relationship with customers and able to deliver their request on time.
- Manage to solve collection problem among customers.
Project and Sales Executive
ORNET SDN. BHD. (Malaysia)
07.2008 - 03.2010
- Project as primary support
- To manage and coordinate sub-contractors.
- To undertake new projects from time to time
- Do installation for Telecommunication Tower’s and In- building projects.
- Knowledge for in-building antennas such as OMNI antenna and Patch antenna.
- Familiar with cable termination with feeder cable and connectors.
- Knowledge in feeder cable handling and cable cutting tools.
- Familiar with Fiber optic products such as patchcode, pigtails, and connectors.
- Knowledge in test equipment from JDSU and Sunrise E1 tester equipment.
- To write and submit weekly work and monthly progress report to client.
- To improve project management skill and the technical knowledge if necessary.
- To communicate with client throughout the duration of the project.
- Take leadership role in ensuring that equipments and material control at site.
- Successfully deliver and close all the DIGI projects reports on time.
- Complete installation for U-Mobile in-building project at the garden midvalley.
- Successfully deliver all the cables to customer BTS sites within the time frame.
- Conduct cables cutting and cutting tools training.
- Take the leadership role in providing resolution to material issue, ensuring the permanent solution to the problem.
Education
B.Eng (Hons) - Electrical & Electronics
07.2008
B.Eng (Hons) - Electrical & Electronics
08.2005
Sijil Pelajaran Malaysia (SPM) - undefined
12.2001
Skills
Operational efficiency
Incident management
Workforce planning
Service delivery
Customer service
Service quality management
Problem-solving
Workplace safety
Team leadership
Service delivery optimization
Leadership development
Multitasking and organization
Personal Information
- Age: 41
- Ethnicity: Indian
- Willing To Relocate: 0
- ID Type: NRIC
- ID Number: 840910-14-5551
- Date of Birth: 10th September 1984
- Gender: Male
- Nationality: Malaysian
- Marital Status: Single
Nric
840910-14-5551
Personal Strength
- Able to relate and interact with people from different culture and background.
- Excellent time management.
- A team player in solving problems.
- Responsible and requires minimum supervision in meeting tasks.
- Excellent in developing and implementing initiatives.
- Client orientated.
- Strong conceptual, analytical reporting skills.
- Demonstrated the ability to interact successfully with individuals from different fields.
Interpersonal Traits And Attitude
- Good written and verbal communication skills in Malay and English.
- Easy going nature with a sense of humor.
- Able to adapt to new technology, apply quickly and effectively.
- Effective in accomplishing task given before the deadline.
- Ability to work under pressure.
- Can maintain the high quality of work throughout the process.
Willing To Travel
True
Possess Own Transport
True
References
- Thusita Raju, ORNET Admin, Account and Admin Executive, ORNET Sdn. Bhd., 012 920 8137, account@ornets.com
- Farena Izati, Sales Engineer, Senior Sales Engineer, Sigma Elevator (M) Sdn Bhd, 019 260 3488, farena.izati@sigmamy.com
- Randy Quah, Manager, Service Sales Manager, TK Elevator (M) Sdn Bhd, 019 333 9905, randy.quah@tkelevator.com
- Rajan Devadason, Manager, Service Manager, TK Elevator (M) Sdn Bhd, 019 333 9861, rajan.devadason@tkelevator.com
Timeline
SERVICE OPERATION MANAGER - HYUNDAI ELEVATOR (M) SDN BHD
06.2022 - Current
SERVICE OPERATION MANAGER - TK ELEVATOR (M) SDN BHD
06.2018 - 06.2022
SERVICE SALES ACCOUNT MANAGER - THYSSENKRUPP ELEVATOR (M) SDN BHD
10.2014 - 06.2018
SERVICE SALES ENGINEER - THYSSENKRUPP ELEVATOR (M) SDN BHD
10.2012 - 09.2014
SERVICE SALES ENGINEER - SIGMA ELEVATOR (M) SDN BHD
03.2010 - 11.2012
Project and Sales Executive - ORNET SDN. BHD. (Malaysia)
07.2008 - 03.2010
UCSI Degree - B.Eng (Hons), Electrical & Electronics
S.M.K. Pandan Indah - Sijil Pelajaran Malaysia (SPM),
Nottingham Trent University via KBU - B.Eng (Hons), Electrical & Electronics