Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Thanesini Mohan

MALAYSIA,JOHOR

Overview

12
12
years of professional experience

Work History

Senior Operation Executive

KLIQ PTE LTD (Eremit Singapore)
01.2017 - Current
  • Prefund for finance SGD – MYR (TT)
  • Preparing reports for high level management
  • Preparing SOP
  • Training new staff
  • Work with new agents, partners to enhance business
  • Handling customer enquiries and complaints either by telephone, email or face to face
  • Liaise with payment gateway operator i.e.AXS Singapore /POSB Bank on seller banks and customer’s payment issues
  • Processing e-remit transaction (Approve/Refund /Decline /Amendment/Void/Reprocess/Adding bank branch/End of Day report
  • Liaise with Eremit development team on system maintenance, enhances, and bugs.

Operation Assistant

Indian Bank
12.2016 - 01.2017
  • Perform General Administrative duties and filing
  • Update invoice and credit note and vouch payments
  • Ensure timely reimbursement to the respective departments
  • Monitor staff attendance
  • Handling incoming calls and emails
  • Any other hoc duties manager assigns.

Customer Support Executive

Merchantrade Asia Sdn. Bhd
07.2012 - 11.2015
  • To ensure e-remit staff members to adhere to Merchantrade’s AML/CFT policies & procedures and regulatory requirement
  • To analyze, evaluate and monitor AML/CFT suspicious/anomaly transaction for purposes of reporting to the Compliance Department
  • Conduct monthly department AML/CFT training including Customer Risk Profiling module
  • Conduct department AML/CFT for staff inclusive Customer Risk Profiling
  • Work with the Compliance Operations team, as needed, to ensure reports are processed correctly and appropriately communicated
  • Participate in other data analysis projects and provide support to team members as needed
  • To supervise department staff on the implementation of the AML/CFT measures into their framework and ensure compliance
  • Operation Processing e-remit transaction (Approve/Refund /Decline /Amendment/Void/Reprocess/Adding bank branch/End of Day report)
  • Handling customer enquiries and complains either by telephone, email or face to face
  • Liaise with payment gateway operator i.e
  • MyClear FPX [Malaysian Electronic Clearing Corporation Sdn Bhd] on seller banks and customer’s payment issues
  • Liaise with eremit development team on system maintenance, enhances, and bugs.

Education

Master - Business Administration

UNITAR International University

Diploma - Diploma in Accounting

University Tun Abdul Razak

Malaysian Certificate of Education (SPM) - Science

SMK Dato’ Penggawa Timur

Malay Medium National School (UPSR) - undefined

Sekolah Kebangsaan Permas Jaya 1

Skills

  • 8
  • Good time management skill
  • Able to adapt to new working environment
  • Have capabilities to communicate efficiently in both English and Bahasa Malaysia
  • Possess strong leadership and teamwork spirit
  • Enthusiastic and dedicated in doing work
  • Highly motivated and initiative
  • Self-discipline
  • Responsible
  • Professional

References

Logan Machap, Manager, +65 8741 2576, logan_machap@yahoo.com

Personal Information

  • Age: 33
  • Gender: Female
  • Nationality: Malaysian / Singapore Permanent Resident
  • Marital Status: Married

Timeline

Senior Operation Executive

KLIQ PTE LTD (Eremit Singapore)
01.2017 - Current

Operation Assistant

Indian Bank
12.2016 - 01.2017

Customer Support Executive

Merchantrade Asia Sdn. Bhd
07.2012 - 11.2015

Master - Business Administration

UNITAR International University

Diploma - Diploma in Accounting

University Tun Abdul Razak

Malaysian Certificate of Education (SPM) - Science

SMK Dato’ Penggawa Timur

Malay Medium National School (UPSR) - undefined

Sekolah Kebangsaan Permas Jaya 1
Thanesini Mohan