Thanesini Mohan
MALAYSIA,JOHOR
Overview
12
12
years of professional experience
Work History
Senior Operation Executive
KLIQ PTE LTD (Eremit Singapore)
01.2017 - Current
- Prefund for finance SGD – MYR (TT)
- Preparing reports for high level management
- Preparing SOP
- Training new staff
- Work with new agents, partners to enhance business
- Handling customer enquiries and complaints either by telephone, email or face to face
- Liaise with payment gateway operator i.e.AXS Singapore /POSB Bank on seller banks and customer’s payment issues
- Processing e-remit transaction (Approve/Refund /Decline /Amendment/Void/Reprocess/Adding bank branch/End of Day report
- Liaise with Eremit development team on system maintenance, enhances, and bugs.
Operation Assistant
Indian Bank
12.2016 - 01.2017
- Perform General Administrative duties and filing
- Update invoice and credit note and vouch payments
- Ensure timely reimbursement to the respective departments
- Monitor staff attendance
- Handling incoming calls and emails
- Any other hoc duties manager assigns.
Customer Support Executive
Merchantrade Asia Sdn. Bhd
07.2012 - 11.2015
- To ensure e-remit staff members to adhere to Merchantrade’s AML/CFT policies & procedures and regulatory requirement
- To analyze, evaluate and monitor AML/CFT suspicious/anomaly transaction for purposes of reporting to the Compliance Department
- Conduct monthly department AML/CFT training including Customer Risk Profiling module
- Conduct department AML/CFT for staff inclusive Customer Risk Profiling
- Work with the Compliance Operations team, as needed, to ensure reports are processed correctly and appropriately communicated
- Participate in other data analysis projects and provide support to team members as needed
- To supervise department staff on the implementation of the AML/CFT measures into their framework and ensure compliance
- Operation Processing e-remit transaction (Approve/Refund /Decline /Amendment/Void/Reprocess/Adding bank branch/End of Day report)
- Handling customer enquiries and complains either by telephone, email or face to face
- Liaise with payment gateway operator i.e
- MyClear FPX [Malaysian Electronic Clearing Corporation Sdn Bhd] on seller banks and customer’s payment issues
- Liaise with eremit development team on system maintenance, enhances, and bugs.
Education
Master - Business Administration
UNITAR International University
Diploma - Diploma in Accounting
University Tun Abdul Razak
Malaysian Certificate of Education (SPM) - Science
SMK Dato’ Penggawa Timur
Malay Medium National School (UPSR) - undefined
Sekolah Kebangsaan Permas Jaya 1
Skills
- 8
- Good time management skill
- Able to adapt to new working environment
- Have capabilities to communicate efficiently in both English and Bahasa Malaysia
- Possess strong leadership and teamwork spirit
- Enthusiastic and dedicated in doing work
- Highly motivated and initiative
- Self-discipline
- Responsible
- Professional
References
Logan Machap, Manager, +65 8741 2576, logan_machap@yahoo.com
Personal Information
- Age: 33
- Gender: Female
- Nationality: Malaysian / Singapore Permanent Resident
- Marital Status: Married
Timeline
Senior Operation Executive
KLIQ PTE LTD (Eremit Singapore)
01.2017 - Current
Operation Assistant
Indian Bank
12.2016 - 01.2017
Customer Support Executive
Merchantrade Asia Sdn. Bhd
07.2012 - 11.2015
Master - Business Administration
UNITAR International University
Diploma - Diploma in Accounting
University Tun Abdul Razak
Malaysian Certificate of Education (SPM) - Science
SMK Dato’ Penggawa Timur
Malay Medium National School (UPSR) - undefined
Sekolah Kebangsaan Permas Jaya 1