Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Thanesh Karunagaran

Thanesh Karunagaran

Technician
Petaling Jaya

Summary

Proven Installation Technician with a track record of enhancing customer satisfaction and minimizing downtime, as demonstrated at Prowizz Sdn.Bhd. Skilled in complex problem-solving and visual merchandising, I excel in improving operational efficiency and fostering strong customer relationships. My expertise includes training peers and ensuring safety, showcasing my ability to lead and innovate.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Jaya Grocer
04.2023 - 04.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Lalamove Rider

Lalamove
03.2021 - 03.2023
  • Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
  • Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
  • Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.

Installation Technician

Prowizz Sdn.Bhd
06.2018 - 08.2020
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.

Education

No Degree - SKM Electrical Level 2 And 3

Sunrise International College
Klang, Selangor, Malaysia
04.2001 -

Skills

Complex Problem-Solving

Processing payments

Display building

Visual Merchandising

Hobbies

Music: I love exploring different genres and discovering new artists. Music can really evoke emotions and tell stories.

Reading: I enjoy fiction and fantasy. Books can take you to new worlds and offer different perspectives.

TV: I appreciate a good series, especially with strong characters and interesting plots. I love discussing favorite shows and theories!

Timeline

Sales Assistant

Jaya Grocer
04.2023 - 04.2024

Lalamove Rider

Lalamove
03.2021 - 03.2023

Installation Technician

Prowizz Sdn.Bhd
06.2018 - 08.2020

No Degree - SKM Electrical Level 2 And 3

Sunrise International College
04.2001 -

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Thanesh KarunagaranTechnician