THANASEELAN GUNASEGARAN
LOSS PREVENTION
NO 14A KAMPUNG MERBAU SEMPAK BUKIT DARAH, 47000 SUNGAI BULOH, SELANGOR.
Summary
Seeking an opportunity to develop professional skills, capabilities, and knowledge within an organization that values hard work and trusts its employees. Eager to take on responsibilities, embrace new challenges, and contribute to the company's success. Motivated to make a meaningful impact.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Lost & Prevention Department
Aloft Kuala Lumpur Sentral
02.2020 - Current
- Administering first aid to guest of the hotel who have been injured
- Responding to staff/guest call for assistance
- Monitoring and responding to cctv, intrude detection and fire alarm
- Making accurate administrative of any security related Incidents
- Enforcing safety regulations on work site
- Responding all incidents to senior manager
- Taking immediate action in the event of a major incident
Front desk
Aloft Kuala Lumpur Sentral
12.2017 - 02.2020
- Perform other duties as requested by management
- Adhere to guest checking in and checking out procedures pertaining to baggage handling
- Works harmoniously and professionally with co-workers and supervisors
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
- Actively participate in training and development programs and maximize opportunities for self-development
Customer service
01.2017 - 11.2017
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording and verifying account information
- Cancel or upgrade account information
- Place or cancel orders from direct customers, distributors and agents
- Maintains customer records by updating account information
- Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- May compile/provide reports on overall customer satisfaction
Phone Promoter
12.2016 - 01.2017
- Developing level with improving product and market knowledge
- Familiar with all available phones as well as upcoming models
- Maintain knowledge of multiple carrier plan and compare with confidence to customers
- Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximised
Education
SPM -
SMK BUKIT GADING
Sungai Buloh, Selangor, Malaysia 01.2012 - 01.2016
Skills
Supportive Interaction Style
Technical Proficiency
Client Relations
Strategic Issue Management
Surveillance System Management
Effective Loss Control Strategies
Incident Management Reporting
Crisis Resolution
Skilled in Community Safety Initiatives
Theft Mitigation Techniques
Timeline
Lost & Prevention Department
Aloft Kuala Lumpur Sentral
02.2020 - Current
Front desk
Aloft Kuala Lumpur Sentral
12.2017 - 02.2020
Customer service
01.2017 - 11.2017
Phone Promoter
12.2016 - 01.2017
SPM -
SMK BUKIT GADING
01.2012 - 01.2016