Thamiyanthi Sangunni Nair
Pangkor Island, Perak
Summary
Accomplished in enhancing customer experiences and achieving sales targets, I leveraged my expertise in cash management and customer service at YTL Hotels And Resorts. Demonstrating reliability and a strong work ethic, I successfully mentored staff and fostered brand loyalty, significantly contributing to the business's positive reputation.
Overview
11
11
years of professional experience
Work History
Cashier
YTL Hotels And Resorts
Pangkor Laut Resort
12.2021 - 03.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Front Office Assistant
YTL Hotels And Resorts
Pangkor Laut Resort
09.2019 - 04.2020
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reporting to management and performing administration duties
- Answering telephone calls, as well as screening and forwarding calls
- Scheduling and confirming appointment, meetings and events
- Welcoming and assisting visitor in a friendly and professional manners
- Handling basic inquiries and sorting mail
- Copying, scanning and filing documents
- Monitoring office supplies and ordering replacement
- Keeping the reception area tidy and observing professional etiquette
- Performing other administrative task, if required
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Sales Assistant
Niche Retailing Sdn. Bhd
Kuala Lumpur
01.2017 - 07.2019
- Greet and direct customers
- Knowledge of inventory stocking procedures
- Track record of achieving sales quotas
- Conduct price and future comparison to facilitate purchasing
- Coordinate with the retail sales representative team to provide excellent customer service
- Plans, create and maintain interdepartmental effort to capture and track key activities that support to sales process
- Effectively cultivate and navigate relationship with organization to ensure complete and through communication and completion of work assignments
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
YTL Hotels And Resorts
Cameron Highlands Resort
01.2013 - 10.2016
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
SPM -
SMK Pulau Pangkor
Pulau Pangkor 12.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Reliability and punctuality
- Order Taking
- Cash Management
Languages
Malay
Upper intermediate
B2
English
Upper intermediate
B2
Tamil
Upper intermediate
B2
Reference
Mr. Wayne Lee (Vice President)
YTL Hotels and Properties
0196002625
Timeline
Cashier
YTL Hotels And Resorts
12.2021 - 03.2024
Front Office Assistant
YTL Hotels And Resorts
09.2019 - 04.2020
Sales Assistant
Niche Retailing Sdn. Bhd
01.2017 - 07.2019
Sales Assistant
YTL Hotels And Resorts
01.2013 - 10.2016
SPM -
SMK Pulau Pangkor