V.Thamilarasy D/O VR CT Veerappan
Melaka
Summary
Had experience in meeting variety of challenges including problem solving working with people at all levels and taking a significant responsibility on decision making. An adaptable and resourceful individual with strong interpersonal and communication skills. Enjoy working on own initiative and as a team and capable of working under pressure in a dynamic environment.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Hatten Group Sdn. Bhd.
07.2019 - 09.2019
- Attend to shoppers and tenants enquiries and feedbacks
- Provide quality customer service to visitors and tourists either by personally or telephone
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Record details of enquiries and customer interactions including actions taken
- Demonstrate effective telephone techniques that meet Quality Assurance standards
- To ensure punctuality and no tardiness
- To render consistent quality service ensuring customer experience.
Site Supervisor
MP Electrical Service
10.2013 - 06.2019
- Oversee day to day operations of the facility
- Communicate with customers regarding products and services
- Provide for site safety and security; devise and implement site policies and procedures
- Conduct regular inspections and maintenance of systems and equipment; monitor fire alarm control panels and other emergency equipment
- Supervise and evaluate staff; complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance; discipline personnel when necessary and appropriate
- Set project goals and oversee projects to completion; schedule and track assignments
- Handle sensitive information with confidentiality
- Ensure compliance with company or government regulations; ensure compliance with contracted service level agreements (SLAs); maintain up-to-date county, municipal, and state licensing
- Record balance and deposit monies according to procedures and prepare sales report and daily bank deposits for the store.
Protection officer & Airport pass issuing officer
Certis Cisco (Changi Airport Singapore)
02.2010 - 06.2012
- To work as a part of a team to archive Certis Cisco goals
- To take incoming telephone enquiries, complaints & questions from customers
- To issue pass for Workers at Airport
- To give accurate information on all enquiries
- Work as a Team
- To proactively identify areas of service & improvement and make recommendations to the team leader or supervisor.
Customer Service Officer (GRED 1)
Sudong Sdn.Bhd (Singapore Telecommunications ltd) Singtel
02.2008 - 07.2010
- Promoting Singtel products, entertain customers enquiries & needs and dealing with day to day customers problems and complaints
- Anticipate customers need & make it easy for them to do business with Singtel
- Treat customers with dignity & respect
- To work as a part of a team to archive Singtel goals
- To take incoming telephone enquiries, complaints & questions from customers
- Using appropriate listening skills, perseverance & patience, questioning skills & empathy skills and together the relevant information relating to the customer concern
- Wherever possible, using the agreed procedures to attempt or resolve any query or concern in the course of the phone calls
- To ensure that all promises made on the call are delivered & ensure enough information are captured on internal systems
- So that a colleague can understand what occurred and been agreed on the call
- Assist in coaching & training of new staff in handling calls
- To proactively identify areas of service & procedural improvement and make recommendations to the team leader or supervisor
- Handling escalation calls.
Production Operator
Hitachi Semiconductor(Singapore)
08.2004 - 01.2007
- Collaborated with management to develop strategies for continuous process improvement in production operations
Cashier
Burger king Singapore(raffles city shopping centre)
04.2004 - 08.2004
Casheir/Customer service
TESCO Melaka
06.2003 - 11.2003
Education
Skills
Issue Research
undefinedSex
Female
Marital Status
Married
Personal Information
- Date of Birth: 09/02/85
- Nationality: Malaysian
References
- Mr. Murthey, Manager of MP Electrical Service, +60196565871
- Mrs Magesvarry Ponnusamy, Supervisor Pass Office, +6581189594
Timeline
Customer Service Officer
Hatten Group Sdn. Bhd.
07.2019 - 09.2019
Site Supervisor
MP Electrical Service
10.2013 - 06.2019
Protection officer & Airport pass issuing officer
Certis Cisco (Changi Airport Singapore)
02.2010 - 06.2012
Customer Service Officer (GRED 1)
Sudong Sdn.Bhd (Singapore Telecommunications ltd) Singtel
02.2008 - 07.2010
Production Operator
Hitachi Semiconductor(Singapore)
08.2004 - 01.2007
Cashier
Burger king Singapore(raffles city shopping centre)
04.2004 - 08.2004
Casheir/Customer service
TESCO Melaka
06.2003 - 11.2003
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