V.Thamilarasy D/O VR CT Veerappan
Melaka
Summary
Had experience in meeting variety of challenges including problem solving working with people at all levels and taking a significant responsibility on decision making. An adaptable and resourceful individual with strong interpersonal and communication skills. Enjoy working on own initiative and as a team and capable of working under pressure in a dynamic environment.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Hatten Group Sdn. Bhd.
07.2019 - 09.2019
- Attend to shoppers and tenants enquiries and feedbacks
- Provide quality customer service to visitors and tourists either by personally or telephone
- Respond and follow up promptly to customer enquiries
- Handle and resolve complex cases to ensure customer satisfaction
- Obtain and evaluate all relevant information to handle enquiries and complaints
- Record details of enquiries and customer interactions including actions taken
- Demonstrate effective telephone techniques that meet Quality Assurance standards
- To ensure punctuality and no tardiness
- To render consistent quality service ensuring customer experience.
Site Supervisor
MP Electrical Service
10.2013 - 06.2019
- Oversee day to day operations of the facility
- Communicate with customers regarding products and services
- Provide for site safety and security; devise and implement site policies and procedures
- Conduct regular inspections and maintenance of systems and equipment; monitor fire alarm control panels and other emergency equipment
- Supervise and evaluate staff; complete employee reviews; keep accurate records of employee attendance and timesheets; provide positive direction to motivate quality performance; discipline personnel when necessary and appropriate
- Set project goals and oversee projects to completion; schedule and track assignments
- Handle sensitive information with confidentiality
- Ensure compliance with company or government regulations; ensure compliance with contracted service level agreements (SLAs); maintain up-to-date county, municipal, and state licensing
- Record balance and deposit monies according to procedures and prepare sales report and daily bank deposits for the store.
Protection officer & Airport pass issuing officer
Certis Cisco (Changi Airport Singapore)
02.2010 - 06.2012
- To work as a part of a team to archive Certis Cisco goals
- To take incoming telephone enquiries, complaints & questions from customers
- To issue pass for Workers at Airport
- To give accurate information on all enquiries
- Work as a Team
- To proactively identify areas of service & improvement and make recommendations to the team leader or supervisor.
Customer Service Officer (GRED 1)
Sudong Sdn.Bhd (Singapore Telecommunications ltd) Singtel
02.2008 - 07.2010
- Promoting Singtel products, entertain customers enquiries & needs and dealing with day to day customers problems and complaints
- Anticipate customers need & make it easy for them to do business with Singtel
- Treat customers with dignity & respect
- To work as a part of a team to archive Singtel goals
- To take incoming telephone enquiries, complaints & questions from customers
- Using appropriate listening skills, perseverance & patience, questioning skills & empathy skills and together the relevant information relating to the customer concern
- Wherever possible, using the agreed procedures to attempt or resolve any query or concern in the course of the phone calls
- To ensure that all promises made on the call are delivered & ensure enough information are captured on internal systems
- So that a colleague can understand what occurred and been agreed on the call
- Assist in coaching & training of new staff in handling calls
- To proactively identify areas of service & procedural improvement and make recommendations to the team leader or supervisor
- Handling escalation calls.
Production Operator
Hitachi Semiconductor(Singapore)
08.2004 - 01.2007
- Collaborated with management to develop strategies for continuous process improvement in production operations
Cashier
Burger king Singapore(raffles city shopping centre)
04.2004 - 08.2004
Casheir/Customer service
TESCO Melaka
06.2003 - 11.2003
Education
Skills
Issue Research
Account Management
Service Recommendations
Inbound Call Management
Active Listening Skills
Time Management
Interpersonal Skills
Communication
Problem Solving
Organizational Skills
Critical Thinking Skills
Decision Making
Sex
Female
Marital Status
Married
Personal Information
- Date of Birth: 09/02/85
- Nationality: Malaysian
References
- Mr. Murthey, Manager of MP Electrical Service, +60196565871
- Mrs Magesvarry Ponnusamy, Supervisor Pass Office, +6581189594
Timeline
Customer Service Officer
Hatten Group Sdn. Bhd.
07.2019 - 09.2019
Site Supervisor
MP Electrical Service
10.2013 - 06.2019
Protection officer & Airport pass issuing officer
Certis Cisco (Changi Airport Singapore)
02.2010 - 06.2012
Customer Service Officer (GRED 1)
Sudong Sdn.Bhd (Singapore Telecommunications ltd) Singtel
02.2008 - 07.2010
Production Operator
Hitachi Semiconductor(Singapore)
08.2004 - 01.2007
Cashier
Burger king Singapore(raffles city shopping centre)
04.2004 - 08.2004
Casheir/Customer service
TESCO Melaka
06.2003 - 11.2003