Thainmule Angayan
Regional Assistant Manager
Bayan Lepas, Penang
Summary
Professional with strong background in regional support and administrative functions. Known for efficiently managing schedules, coordinating events, and improving operational workflows. Highly dependable team player who adapts seamlessly to changing needs, ensuring optimal results. Effective in communication and organizational skills.
Personable and organized with knack for managing multiple tasks efficiently, ensuring smooth operations. Possesses foundational knowledge in administrative support and coordination, coupled with skills in scheduling and data management. Capable of driving regional success through meticulous attention to detail and proactive problem-solving.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Regional Assistant Manager Logistics
Plexus Manufacturing Sdn Bhd
03.2022 - 02.2024
- Reduced order processing time through the implementation of an organized tracking system.
- Implemented quality control measures to minimize damaged goods and improve overall product quality.
- Streamlined communication between departments by implementing effective information-sharing systems and protocols.
- Established strong relationships with key stakeholders such as vendors, carriers, and customers, creating a cohesive supply chain network.
- Optimized transportation routes, resulting in reduced shipping costs and faster delivery times.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
2. Warehouse Supervisor Lead
Jabil Circuit Sdn Bhd
02.2019 - 02.2022
- Supervised shipping and receiving, distribution and workplace safety and lead warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Maintain appropriate levels of operational supplies and support equipment. Assure that all tools, equipment, and visual aids necessary for efficient and accurate completion of pertinent tasks are in proper working order and of the latest revision.
- Provide frequent and accurate feedback to the Inventory Control and Quality departments and assist with problem solving associated with schedules, equipment, documentation, and personnel.
- Continually interface with all departmental supervisors, support functions, engineering, program management, and other pertinent functions within the plant operations.
- Supervises and coordinates activities related to verifying and keeping records of outgoing shipments, including verification and inspection of shipments. · Ensures accuracy of record keeping and actual stock in the stockroom.
- Ensures that the production line receives the correct parts for manufacturing. Confirms all material is stocked promptly and accurately.
- Eliminate errors that can impact performance against budget and efficiency of department. Comply and follow all procedures within the company security policy. May perform other duties and responsibilities as assigned.
- Oversaw daily operations and shipping and handling processes.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
3. Senior Executive Customer Service
DB Schenker
06.2011 - 01.2019
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
- Resolves customer engagement in activity application issues for complicated, multi-country or multi-regional accounts. Acts as a liaison between customers and proficient internal organizations a well known as sales, trading, logistics and business delivery to restore customer inquiries.
4. Customer Service
Federal Express
04.2008 - 04.2011
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Handled escalated calls from dissatisfied customers while maintaining composure under pressure.
- Maintained thorough knowledge of company products and services, ensuring the ability to address diverse customer inquiries effectively.
- Provided accurate product information to customers, enabling informed decision-making and enhancing overall satisfaction.
5. Administrator Planning
DHL Exel Supply Chain
09.2006 - 03.2008
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
BBA - Bachelor of Logistic/Management With Honors
Open University Malaysia
Seberang Jaya, Penang, Malaysia 04.2001 -
High School Diploma -
University Utara Malaysia
Diploma Of Logistic/Transportation 04.2001 -
Skills
Computer skills (MS Office, Oracle, Cosmos, Windows, Procars, SAP)
Analytical thinking
Team collaboration
Problem-solving
Strategic planning
Positive and professional
Time management
Relationship building
Meeting coordination
Inventory management
Teamwork and collaboration
Excellent communication
Project management
Multitasking and organization
Timeline
Regional Assistant Manager Logistics
Plexus Manufacturing Sdn Bhd
03.2022 - 02.2024
2. Warehouse Supervisor Lead
Jabil Circuit Sdn Bhd
02.2019 - 02.2022
3. Senior Executive Customer Service
DB Schenker
06.2011 - 01.2019
4. Customer Service
Federal Express
04.2008 - 04.2011
5. Administrator Planning
DHL Exel Supply Chain
09.2006 - 03.2008
BBA - Bachelor of Logistic/Management With Honors
Open University Malaysia
04.2001 -
High School Diploma -
University Utara Malaysia
04.2001 -
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