Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TEY PING LENG

TEY PING LENG

Project Manager
Kuala Lumpur

Summary

An accomplished Project Manager with extensive experience leading high-impact projects in the core banking, telecommunications, and digital transformation sectors. With a proven track record of delivering complex, multi-phased projects on time, within scope, and with high-quality results, I specialize in managing cross-functional teams, overseeing integrations, and driving continuous process improvements.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Project Manager

Silverlake Digitale Sdn Bhd
05.2023 - Current
  • Spearheading the company’s first dual core banking implementation, involving parallel integration of legacy and new core banking systems.
  • Responsible for end-to-end project management across multiple workstreams, including legacy core, new core, and integration teams.
  • Successfully delivered and deployed the Personal Financing module, now live and fully operational in production.
  • Currently leading the implementation of eWallet, CASA, and Fixed Deposit (FD) modules, with go-live scheduled in the upcoming months.
  • Actively supporting production operations by managing and resolving issues to ensure system stability and performance.

Senior Manager, Solution Delivery

Omesti Innovation Lab
02.2014 - 04.2023
  • Presales & Strategic Planning:
    Actively engaged in presales support, business case analysis, and model formulation for key strategic projects.
    Contributed to streamlining internal processes and structure to optimize project delivery.
  • CRM System Delivery:
    Led all design streams for CRM modules, including customer management, product management, mobile inventory management, and order management.
    Managed over 20 integration points for the CRM application, ensuring seamless interoperability.
  • Project Delivery & Enhancement:
    Led the successful delivery, enhancement, and operational maintenance of CRM modules.
    Acted as the primary liaison for client presentations involving program directors, enterprise architects, business owners, and IT departments.
  • Program Management:
    Managed program resources including planning, hiring, and outsourcing, overseeing a peak of 150 employees.
    Ensured the successful management of the software principal, Huawei, while acting as the program's crisis resolution center.
    Facilitated the program structure and timeline across multiple phases, ensuring adherence to deadlines and deliverables.
  • Scope & Change Management:
    Managed the scope of work, including more than 80 ad-hoc change requests worth over 8 million ringgit.
    Delivered Malaysia's first unified Huawei BSS solution in just 1.5 years, including a mobile services rollout within 9 months.

Business Analyst Lead

Omesti Innovation Lab
01.2016 - 12.2018
  • System Design & Development:
    Designed and implemented an online public auction system for immoveable property in foreclosure proceedings, used by the High Court of Malaysia.
    Converted a fully manual auction process into an automated, transparent, and efficient online platform.
  • Process Automation & Digitalization:
    Digitalized both civil and criminal processes, expanding the system’s functionality to handle additional legal requirements.

Project Manager

Omesti Innovation Lab
01.2014 - 12.2016
  • System Design & Development:
    Managed the design, development, and testing of a Telecom Business Support System (BSS) for CRM and Billing integration.
  • Timely Delivery:
    Successfully delivered the integrated CRM and Billing system within a challenging 4-month timeline, ensuring full functionality and seamless integration.

Senior Analyst, Business Solution

AirAsia Berhad
06.2012 - 02.2014
  • Online Booking System Revamp:
    Led the revamp and implementation of the online booking system for AirAsia Big, enhancing customer experience and operational efficiency.
  • Redemption Portal Design & Delivery:
    Managed the design, development, and testing for the AirAsia redemption portal, delivering the first phase within a 3-month timeline.
  • Customer Journey Improvement:
    Successfully redesigned the booking system, reducing customer booking time by 50%, improving overall user experience.

Regional Business Development Consultant

Arvato Systems Malaysia Sdn Bhd
05.2011 - 06.2012
  • Business Model Development:
    Developed and implemented a business model to forecast revenue and costs for the Southeast Asia region.
  • Stakeholder Liaison:
    Acted as a liaison to various stakeholders in the development of management reports presented to the steering committee and top management.
  • Analytics & Reporting:
    Generated insights from analytics reports, providing strategic insights to guide business decisions.
  • Regional Resource Management:
    Managed a regional resource pool, ensuring optimal allocation and efficient use of personnel across projects.

Business Analyst | Tester | Deployment Lead

Accenture Solutions Sdn Bhd
07.2008 - 02.2011
  • High-Speed Broadband Transformation Project:
    Involved in a nationwide High-Speed Broadband (HSBB) Transformation Project, holding multiple roles such as Business Analyst, Tester, and Deployment Lead.
  • Deployment Management:
    Planned and coordinated the deployment of defect and system change requests for over 8 systems.
    Led the Pre-Deployment Testing team, defining testing plans and ensuring successful production deployments.
    Revamped the deployment process, redefined roles for 10 resources, and improved efficiency.
  • System Testing & Planning:
    Defined and executed the Siebel System test plan, covering test cases, resource requirements, timelines, and weekly progress reports.
    Assigned system roles and responsibilities for over 2,000 users.
  • Requirements Gathering & Business Solutions:
    Gathered system requirements from users, conducted workshops, and identified business challenges.
    Proposed solutions to align system capabilities with business needs, leading to:
    Increased field force utilization by 15%.
    Reduced overdue appointments by 9%.
    Reduced mean time to install by more than 12 days.
    Established and drove a comprehensive waiting list process.

Education

Bachelor’s Degree - Economics

University of London
01.2003 - 01.2007

Skills

  • Project Management
  • Business requirements analysis
  • Architectural system design
  • Improving service delivery
  • Experienced with digital reservation platforms
  • Software functionality testing

Certification

Certified Scrum Master (CSM), 01/01/22

Timeline

Project Manager

Silverlake Digitale Sdn Bhd
05.2023 - Current

Business Analyst Lead

Omesti Innovation Lab
01.2016 - 12.2018

Senior Manager, Solution Delivery

Omesti Innovation Lab
02.2014 - 04.2023

Project Manager

Omesti Innovation Lab
01.2014 - 12.2016

Senior Analyst, Business Solution

AirAsia Berhad
06.2012 - 02.2014

Regional Business Development Consultant

Arvato Systems Malaysia Sdn Bhd
05.2011 - 06.2012

Business Analyst | Tester | Deployment Lead

Accenture Solutions Sdn Bhd
07.2008 - 02.2011

Bachelor’s Degree - Economics

University of London
01.2003 - 01.2007

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TEY PING LENGProject Manager