Tevandran P. Gunasekaran
Tele-Sales Executive
Kuala Lumpur
Summary
Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in telesales environment. Brings foundational understanding of sales principles and techniques, along with proficiency in customer service and CRM tools. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
3
3
Languages
Work History
Sales Management Trainee
AQUABLEU PTD LTD
12.2022 - 02.2024
- Implemented innovative lead generation techniques that improved prospecting efforts and increased conversion rates.
- Developed and executed successful marketing campaigns for increased brand visibility.
- Mentored newly-hired trainees by sharing best practices and insights gained from personal experience in the field of sales management.
- Reduced operational costs by identifying inefficiencies within the department''s workflow processes and implementing corrective measures.
- Proactively sought feedback from clients to continuously improve service offerings and customer satisfaction levels.
- Utilized Wisor for accurate tracking and handling of inventory, ensuring optimal stock levels
- Delivered exceptional customer service by efficiently taking and processing orders, both in-person and online
Customer Service Officer
PLAZA PREMIUM GROUP
12.2021 - 12.2022
- Meet and greet service for Arrival, Departure and in Transit flights.
- Execute process for Lounge Credit Card.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Telesales Executive
KELLY SERVICE
12.2020 - 12.2021
- Increased revenue by upselling products and services tailored to individual client needs.
- Attended training sessions to stay updated on product knowledge, sales techniques, and industry regulations for improved job performance.
- Completed daily cold calling and outreach to build sales pipeline.
- Maintained accurate records of calls, sales, and customer information for future reference and followups.
- Developed strong rapport with customers by actively listening to their concerns and providing relevant solutions.
- Generated leads by initiating cold calls and conducting market research to identify potential clients.
- Exceeded sales targets consistently by identifying clients'' unique needs and offering tailored insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
- Increased client retention by providing exceptional customer service and addressing concerns promptly.
- Steered cross-selling initiatives that led to an increased product line purchase rate amongst existing customers.
Customer service
SCICOM MSC SDN BHD
06.2020 - 12.2020
- Work as a Dispute officer
- Work under shopee
- Attend costumer refund and escalation to logistic department to identify the parcel status
Customer Service Officer
PLAZA PREMIUM LOUNGE
08.2019 - 03.2020
- Meet and greet service for Arrival, Departure and in Transit flights
- Make a process for Lounge Credit Card using by guest
Education
Degree - Hospitality and Tourism Management
MANAGEMENT AND SCIENCE UNIVERSITY
Diploma - Hospitality and Tourism Management
MANAGEMENT AND SCIENCE UNIVERSITY
Certificate - Hotel and Catering
PUSAT TEKNOLOGI DAN PUSAT LANJUTAN
Sijil Pelajaran Malaysia - undefined
SMK BUKIT JALIL
Skills
Communication and negotiations
Competency in Microsoft office suite
Prioritization and time management
Outbound sales
Closing techniques
Call center experience
Customer service
Problem-solving
Multitasking
Outbound and inbound calls
Analytical thinking
Customer relationship building
Accomplishments
Ranked as Top 3 under Junior Category in MYEG Campaign and achieved 89%.
Timeline
Sales Management Trainee
AQUABLEU PTD LTD
12.2022 - 02.2024
Customer Service Officer
PLAZA PREMIUM GROUP
12.2021 - 12.2022
Telesales Executive
KELLY SERVICE
12.2020 - 12.2021
Customer service
SCICOM MSC SDN BHD
06.2020 - 12.2020
Customer Service Officer
PLAZA PREMIUM LOUNGE
08.2019 - 03.2020
Diploma - Hospitality and Tourism Management
MANAGEMENT AND SCIENCE UNIVERSITY
Certificate - Hotel and Catering
PUSAT TEKNOLOGI DAN PUSAT LANJUTAN
Sijil Pelajaran Malaysia - undefined
SMK BUKIT JALIL
Degree - Hospitality and Tourism Management
MANAGEMENT AND SCIENCE UNIVERSITY
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