Tess Fung

• Proactively engaged with potential and existing clients through outbound calls to promote and sell banking products such as personal loans, balance transfers, and quick cash from the credit card portfolio.
• Developed customized scripts to address specific client needs, leading to higher conversion rates.
• Applied effective sales techniques to build customer interest, close sales, and achieve targets.
• Processed loan applications and monitored their progress, ensuring timely and accurate completion.
• Identified cross-sell and upsell opportunities to maximize customer value and drive sales growth.
• Stayed updated on the latest products, market trends, and regulations to provide accurate advice and support to clients.
• Handled objections and overcame resistance, maintaining professionalism and compliance with regulatory standards.

• Provided personalized financial advice to walk-in customers, assisting them in selecting appropriate loan products, including personal loans, balance transfer, quick cash, and credit card applications.
• Built strong relationships with customers, addressing inquiries, resolving concerns, and offering exceptional service to enhance customer satisfaction.
• Cross-sold additional banking products and services based on customer needs, contributing to branch sales targets and growth.
• Stayed up-to-date with the latest banking products, policies, and industry trends to provide accurate and relevant information to clients.
• Set appointments, conducted sales calls, and carried out site visits to customers' locations, engaging with new-to-bank clients and providing personalized loan solutions tailored to their needs.
• Assisted in processing loan applications, from initial inquiry to final approval, maintaining compliance with bank policies and regulatory requirements.

Senior Merchandising Coordinator (Jul 2022 - Jun 2023)

• Inspected merchandise for quality and arranged proper display location on floor.
• Managed the timely replenishment of products to minimize out-of-stock situations and maximize sales potential.
• Handled time-sensitive projects, including store openings and special events, ensuring all merchandising requirements were met promptly and efficiently.
• Prepared and analyzed reports to track inventory and purchasing trends.
• Managed inventory across multiple platforms, including online (Shopee Global, Zalora Global) and offline (11 boutiques, 19 counters) located in major department stores (Aeon, Isetan, Parkson, Sogo).
• Worked closely with the marketing and sales teams to coordinate product launches, promotions, and seasonal sales events to drive product visibility and sales across both online and offline channels.

Merchandising Coordinator (Jan 2016 - Jun 2022)

• Directed strategies for procurement of raw materials and complete parts.
• Negotiated costing with suppliers/vendors for cost-effective procurement, reducing operational expenses.
• Maintained accurate records of all transactions related to raw material purchases, ensuring traceability and accountability.
• Developed strong relationships with vendors to ensure continuous supply and minimize risk of disruptions.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.

Senior Merchandising Assistant (Feb 2011 - Dec 2015)

• Managed order listing, purchase invoices and prepared banker’s acceptance listings to support financial operations.
• Coordinated and managed the shipment process, including arranging transportation, tracking shipments, and ensuring timely delivery.
• Performed quality control inspections on raw materials, finished products, and accessories to ensure compliance with company standards.
• Coordinated with the warehouse team to manage storage and maintain accurate inventory records to support timely shipment deliveries