TEOW TZE WOOI
Selangor
Summary
Adaptable professional with strong abilities in root cause analysis and preventive maintenance. Leverages effective communication skills to collaborate with stakeholders and manage relationships seamlessly. Committed to minimising downtime and delivering high-quality support in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aftersale Maintenance Engineer
Integrated Itech system (M) Sdn Bhd
04.2026 - Current
- Provides first line remote and onsite technical support to clients.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
- Responded to and diagnosed alerts, escalating unresolved issues to L2 Field Engineers within stipulated timeframes.
- Identified and logged problems and errors promptly, ensuring detailed documentation for effective resolution.
- Updated incidents with progress and resolution details using the designated platform.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigated problems in systems, processes and services, assisting in implementing agreed remedies and preventative measures.
Data Center IT Engineer
Integrated Itech system (M) Sdn Bhd
04.2024 - 04.2026
- Act as the site point of contact for internal and external stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during rotations.
- Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures& local legislation.
- Assist in the establishment of performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
- Generate change management requests& incident management tickets for DCEO activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
IT Executive
Eflexoft Sdn Bhd
02.2023 - 07.2023
- Utilised C# to develop software solutions that met project requirements and enhanced system capabilities.
- Executed development of cross-platform apps through efficient use of Flutter tool.
- Enhanced application performance by implementing key features that improved user experience.
- Conducted thorough application evaluations to identify areas for improvement and ensure optimal functionality.
- Transferred application code to production server to ensure updates were live.
IT Support Trainee
Brunsfield International Group
09.2022 - 01.2023
- Provided end-user support in person and via chat using remote support tools to assist users effectively.
- Resolved incidents from ticketing system to enhance user experience.
- Ensured regular data backup procedures for system reliability.
- Managed Microsoft SharePoint platform to ensure reliable access and optimal functionality for users.
- Maintaining and upgrading Technical documentation regularly.
Education
Bachelor in Information Technology (Cyber Security)
New Era University College
Kajang ,Malaysia01-2023
Skills
- Data Center Operations
- Server & Hardware Support
- Incident response
- Infrastructure Troubleshooting
- Incident management
- Root cause analysis
- Technical Troubleshooting
- Preventive Maintenance
- Data Backup
- Minimising downtime
- Ticketing & Escalation
- Office 365
- Microsoft SharePoint
- Staff training
Custom
Aftersale Maintenance Engineer
Languages
Chinese
Proficient
C2
English
Advanced
C1
Malay
Upper Intermediate
B2
Personal Information
Age: 26
Certification
- AWS Certified Cloud Practitioner
Interests
- Jogging
- Reading
- Listen to music
Timeline
Aftersale Maintenance Engineer
Integrated Itech system (M) Sdn Bhd
04.2026 - Current
Data Center IT Engineer
Integrated Itech system (M) Sdn Bhd
04.2024 - 04.2026
IT Executive
Eflexoft Sdn Bhd
02.2023 - 07.2023
IT Support Trainee
Brunsfield International Group
09.2022 - 01.2023
Bachelor in Information Technology (Cyber Security)
New Era University College