Teo Hu Ning
Customer Service Manager
Klang, Selangor
Summary
Account management professional managing key relationships across a portfolio of approximately 40 customers. Experienced in quotation preparation, business review follow-ups, and shipment issue resolution. Supports business growth through tender participation, more than eight cold calls per week, customer courtesy visits, and regular service-performance follow-ups. Collaborates closely with sales, customer service, operations, and credit control teams to maintain service quality, strengthen customer satisfaction, and drive revenue growth within the logistics industry.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Tiong Nam Logistics Solutions Sdn Bhd
01.2011 - Current
- Managed a portfolio of 40 customers, overseeing quotations, certain operational coordination, payment collection, and follow-up on outstanding matters.
- Build strong relationships with key customers to understand business needs and support ongoing sales growth.
- Coordinate daily key account activities, including sales visits, courtesy calls, shipment feedback, and business development progress updates.
- Submit tenders and conduct cold calls to identify and engage new prospects.
- Work with sales, customer service, operations, warehouse, branches, billing team and credit control to resolve client needs and expectations.
- Resolve customer complaints and support the team with contract negotiations and revenue forecasting.
Customer Service Executive
Advance International Freight Sdn Bhd
05.2010 - 01.2011
- Coordinated import and export shipments with customers, shipping lines, forwarding agents, and hauliers.
- Negotiated ocean freight rates, import forwarding terms, and local charges with liners, customers, and agents.
- Handled import and export documentation, freight paperwork, and related shipping records.
- Monitored shipment and delivery schedules, tracking progress and following up on exceptions with internal and overseas contacts.
- Prepared invoices and other shipping documents to support accurate billing and transaction flow.
- Managed correspondence with local and overseas agents to resolve shipment queries and maintain service continuity.
Administrator
Central Forwarding Agency Sdn Bhd
10.2007 - 05.2010
- Prepare letters and memos, supporting clear internal communication across staff and management.
- Manage insurance, bank guarantee, license, and road tax renewals, tracking deadlines and required documentation.
- Coordinate company handphone lines, accounts, and deductions, keeping employee records and supplier billing aligned.
- Liaise with insurance, telecommunication, and other suppliers to resolve requests and coordinate service arrangements.
- Managed the sourcing and procurement of company apparel, uniforms, personal protective equipment (PPE), and other employee supplies, including supplier evaluation, price and quality comparison, order placement, and distribution.
Marketing Assistant
Piscer Media Sdn. Bhd
03.2005 - 10.2007
- Prepared clear and engaging product and service descriptions, edited product images, and uploaded product listings to online platforms to enhance visibility and presentation quality.
- Maintained accurate records of marketing plans, campaigns, and activities through systematic data entry and documentation.
- Strengthened customer relationships through regular follow-ups, prompt service support, and effective handling of recurring requests.
- Coordinated with internal teams on inventory availability, product information, and service updates to ensure marketing materials and online listings remained accurate and up to date.
- Provided flexible support for ad hoc assignments across daily marketing operations and customer-related activities.
Education
Bachelor of Arts - Marketing
Stamford College (RSE)
Kuala Lumpur01-2005
Skills
Key account management
Customer relationship management
Client needs analysis
Tender submission
Business development support
Cross-functional coordination
Shipment tracking
Payment follow-up
Contract negotiation
Revenue forecasting
Timeline
Customer Service Manager
Tiong Nam Logistics Solutions Sdn Bhd
01.2011 - Current
Customer Service Executive
Advance International Freight Sdn Bhd
05.2010 - 01.2011
Administrator
Central Forwarding Agency Sdn Bhd
10.2007 - 05.2010
Marketing Assistant
Piscer Media Sdn. Bhd
03.2005 - 10.2007
Bachelor of Arts - Marketing
Stamford College (RSE)