Teoh Yi Hua
Customer Support Specialist
Tanjung Bungah
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Support Specialist
Keyence (M) Sdn.Bhd.
12.2017 - Current
- Company Overview: Involve in automation manufacturing industry and supply of precision equipment. Includes fibre optics sensors, calibration equipment, bar code readers, microscopes, laser markers, static eliminators and vision systems.
- Provide support towards sales activities in Malaysia sales office.
- Process Quotation, Purchase Order and generate Invoice, Pre-order, Trial Loan Unit, Cross Border Sales, Credit and Debit Note, Local and Direct Order.
- Correspond to incoming and outgoing communication including phone calls, email on a daily basis.
- Assist inquiries from sales team and customers. Solve their inquiries over the phone, email and customer portal.
- Consistently follow up customer production schedule and order forecast to ensure order release on time.
- Assist marketing department call to invite customers to new product launching seminar and webinar. Then, send invitation card and catalogue to customers.
- Work with account department for payment term issue and follow up payment from customer.
- Work with logistic department monitor stock availability to prevent stock shortage and discrepancies, arrange product shipment from Keyence Japan side to warehouse.
- In charge office shipment liaise with courier agent to pick up customer samples, demo items and office documents send to warehouse or customer side.
- Assist general affairs on office maintenance, facilitate coordination, order office supplies and equipment.
- Provide guidance to new members and part timers to ensure job completion and smooth operation.
- Share opinion and provide suggestion to promote work efficiency during monthly review meeting.
- Involve in company portal modification-Key Work Flow to obtain proper approval before process documents.
- Involve in E-invoice related project data collection for beginning stage.
- Involve in ad hoc project such as catalogue management, store arrangement, demo bag check and company signage and poster project include renewal of yearly signage license.
- Involve in automation manufacturing industry and supply of precision equipment. Includes fibre optics sensors, calibration equipment, bar code readers, microscopes, laser markers, static eliminators and vision systems.
Education
Bachelor of Commerce - Major Marketing, Minor Management
University of Wollongong
01.2017
Diploma in Business Studies - Marketing
Tunku Abdul Rahman University College Penang
01.2015
Skills
Time management
undefinedPersonal Information
Date of Birth: 31 October 1995
References
Mr. Chris Tan
Regional Product Manager
Keyence (M) Sdn. Bhd.
One Precinct, 1B-02-28, Lengkok Mayang Pasir, Bayan Baru, Bayan Lepas, 11950, Penang
chris.jk1015@gmail.com
010-3977645
Timeline
Customer Support Specialist
Keyence (M) Sdn.Bhd.
12.2017 - Current
Diploma in Business Studies - Marketing
Tunku Abdul Rahman University College Penang
Bachelor of Commerce - Major Marketing, Minor Management
University of Wollongong
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