Teoh Soon Chao
Management
Alor Setar,Kedah
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Technician Team Leader
JM Auto Gallery SDN.BHD
Alor Setar
08.2017 - 04.2018
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Service Manager
Lee Motors (Alor Setar) SDN.BHD
Alor Setar
07.2018 - 06.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained records of service transactions and customer feedback for future reference.
Manager of Operations
Lee Motors (K) SDN.BHD
Alor Setar
07.2018 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adjusted procedures to maximize department effectiveness.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Used [Software] to authorize and monitor purchase orders and consumables.
Education
Diploma - Automotive Mechanics
Despark Acedamy
Petaling Jaya 02.2013 - 08.2015
Skills
Management information systems
undefinedTimeline
Service Manager
Lee Motors (Alor Setar) SDN.BHD
07.2018 - 06.2019
Manager of Operations
Lee Motors (K) SDN.BHD
07.2018 - Current
Technician Team Leader
JM Auto Gallery SDN.BHD
08.2017 - 04.2018
Diploma - Automotive Mechanics
Despark Acedamy
02.2013 - 08.2015
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