Teoh Jia Yee
Assistant Store Manager/admin
Skudai, Johor
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at HLA. Skilled in inventory control and staff scheduling, I excel in fostering customer relations and implementing efficient store practices. My strategic approach has significantly raised performance metrics, demonstrating reliability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
HLA
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Sales Assistant
HLA
04.2019 - Current
- Accepted and processed cash, check, and card payments.
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Established strong rapport with prospective clients through strategic networking efforts, leading to increased business referrals.
- Led monthly presentations on best practices in achieving success as a Senior Sales Assistant, resulting in improved team performance.
Cashier
Pasaraya Everjoy
04.2019 - 04.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree -
SMK TAMAN PERWIRA
Bukit Mertajam, Penang, Malaysia 04.2001 -
Skills
Stock management
Store Organization
Customer Relations
Customer Service
Store Opening and Closing
Inventory Control
Retail Operations
Staff Scheduling
Hiring and Training
POS Systems
Reliability
Timeline
Assistant Store Manager
HLA
08.2023 - Current
Senior Sales Assistant
HLA
04.2019 - Current
Cashier
Pasaraya Everjoy
04.2019 - 04.2021
No Degree -
SMK TAMAN PERWIRA
04.2001 -
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