Teoh Hung Jun

Responsibilities:

• Proactively engaged with top-performing TikTok Shop sellers through outbound calls, providing personalized support and addressing their needs.
• Ensured high levels of customer satisfaction by promptly resolving inquiries and concerns, maintaining strong seller relationships.
• Educated sellers on shop violations and offered improvement suggestions, ensuring compliance with TikTok Shop policies and guidelines.
• Stayed informed about platform policy updates, communicated changes to sellers, and explained their implications to ensure adherence.
• Monitored and analyzed seller shop performance metrics, ensuring they maintained top listings on the TikTok Shop platform.

Achievements:

• Successfully increased customer satisfaction and retention through effective engagement with potential customers.
• Fostered positive relationships with sellers, enhancing trust and loyalty by addressing inquiries and concerns proactively.
• Improved shop performance and reduced policy violations through comprehensive seller education.
• Maintained a healthy seller ecosystem by ensuring timely adherence to platform policies and mitigating risks.

Skills Developed:

• Outbound calling and customer outreach
• Conflict resolution and problem-solving
• Policy education and enforcement
• Performance monitoring and analysis
• Effective communication and relationship-building
• Adaptability and flexibility in a dynamic environment

Responsibilities:

• Managed the creation and maintenance of accounts for major clients, including industry leaders like Intel, Dell, and Jabil, using the CMD Request Management Tool.
• Utilized Master Data Management (MDM) tools to ensure smooth account creation and address setup, enhancing user experience and functionality access.
• Conducted continuous account monitoring to swiftly identify and resolve system issues, ensuring uninterrupted service for clients.
• Oversaw the synchronization of data to Oracle and Salesforce platforms, facilitating seamless transactions and business operations with Keysight Technologies.
• Managed and maintained client data, including relationships, contacts, tax details, and other critical information, ensuring accuracy and compliance.
• Specialized in Sales Channel management, monitoring agreement numbers to support partnerships with potential clients.
• Ensured strict adherence to company policies, regulations, and country laws through regular restriction screenings and policy compliance checks.

Achievements:

• Successfully onboarded and managed accounts for a diverse client portfolio, enhancing client satisfaction and retention.
• Implemented efficient strategies for account creation and management, significantly reducing turnaround times and boosting productivity.
• Maintained high data integrity through meticulous client information management, minimizing errors and discrepancies.
• Played a key role in enabling seamless data flow to Oracle and Salesforce, ensuring effective and efficient client transactions.

Responsibilities:

• Collaborated with senior colleagues to create and manage cases in Salesforce, ensuring precise documentation of customer inquiries and technical issues.
• Verified part numbers and serial numbers using Siebel system software, ensuring accurate identification of components and equipment.
• Communicated technical issues to the Technical Support teams, providing detailed case information to aid in prompt resolution.
• Coordinated the return and replacement of faulty devices for customers, minimizing downtime and ensuring efficient handling.

Achievements:

• Contributed to improved response times and customer satisfaction through efficient case management.
• Played a key role in reducing errors by accurately verifying part and serial numbers.
• Enhanced communication between departments, leading to quicker resolution of technical issues and improved customer support.
• Streamlined the spare device return process, ensuring prompt replacements and minimizing operational disruptions for customers.

Skills Developed:

• Case management with Salesforce
• Part and serial number verification using Siebel
• Technical issue identification and communication
• Coordination of logistics for spare device returns
• Attention to detail in documentation and verification
• Collaboration within a technical support environment