Teoh Guan Boon
Bukit Mertajam,Penang
Summary
Offering strong problem-solving abilities and technical aptitude with keen attention to detail. Knowledgeable about customer service, communication, and teamwork in fast-paced environments. Ready to use and develop skills in troubleshooting, network management, and technical support in Data Center Engineer role.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
IT Support Engineer
Digi Solutions Pte Ltd
Singapore, Singapore
06.2025 - Current
- Participated in team meetings contributing valuable insights into improving IT processes within organisation.
- Enhanced overall network performance implementing routine checks and updates.
- Ensured data protection through regular backups, restoring files as necessary.
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
Service Desk Engineer
Cycle & Carriage Singapore
Singapore, Singapore
01.2024 - 05.2025
- Facilitated set-ups of new user accounts; guaranteed seamless onboarding process for new employees.
- Collaborated with team members, fostering productive working environment.
- Assured customer satisfaction with timely, efficient resolution of IT problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
IT Support Engineer
A-Speed Infotech Pte Ltd
Singapore, Singapore
05.2023 - 12.2023
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
MIS Assistant
Mforce Bike Holdings Sdn Bhd
Sungai Jawi, Penang
07.2022 - 04.2023
- Attend to daily hardware and In-house application support
- Manages In-house Asset Management System
- Manages In-house Ticketing System
Technical and Sales Assistant
Kanzen Computers Sdn Bhd
Bukit Mertajam, Penang
10.2021 - 05.2022
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Utilized excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Intern
Materion Blazers Optics
Perai, Penang
09.2020 - 03.2021
- Delivered exceptional administrative support to senior executives during peak business periods.
- Fostered positive relationships with clients for enhanced business reputation.
- Coordinated effectively with diverse teams for successful project execution.
- Increased team productivity by taking diligent meeting minutes.
Education
Diploma of Higher Education - Computer Science and Computer Mathematics
Tunku Abdul Rahman University of Management & Technology
Kuala Lumpur 05.2016 - 09.2019
Skills
- In-House Application Support
- IT Asset Management
- Ticketing System knowledge
- Networking knowledge
- Hardware installation and maintenance
- IT equipment procurement
Languages
Chinese (Mandarin)
Intermediate
English
Intermediate
Malay
Intermediate
Timeline
IT Support Engineer
Digi Solutions Pte Ltd
06.2025 - Current
Service Desk Engineer
Cycle & Carriage Singapore
01.2024 - 05.2025
IT Support Engineer
A-Speed Infotech Pte Ltd
05.2023 - 12.2023
MIS Assistant
Mforce Bike Holdings Sdn Bhd
07.2022 - 04.2023
Technical and Sales Assistant
Kanzen Computers Sdn Bhd
10.2021 - 05.2022
Intern
Materion Blazers Optics
09.2020 - 03.2021
Diploma of Higher Education - Computer Science and Computer Mathematics
Tunku Abdul Rahman University of Management & Technology
05.2016 - 09.2019