Teo Siew Lu
Pontian
Summary
Highly motivated and detail-oriented Biology graduate with hands-on experience in healthcare settings, including roles as a Patient Service Associate and Dental Nurse. Possessing a strong understanding of medical terminology, patient care, and healthcare systems. Skilled in building relationships, providing excellent customer service, and effectively communicating complex medical information. Passionate about transitioning into a Medical Representative role to leverage healthcare experience, biology background, and excellent interpersonal skills to effectively represent pharmaceutical products and educate healthcare professionals. Demonstrated ability to work collaboratively with teams and build strong client relationships.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Patient Service Associate
National University Hospital
11.2023 - 02.2025
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Healthcare Service Associate (Part Time)
LAB E EXPRESS
08.2023 - 09.2023
- Company Overview: Clinician reference laboratory
- One month project involved a collaborative effort to facilitate comprehensive body check-ups for total 700 BIOCON company employees
- Assist in physical examination, optical examination, spirometry test, hearing test and blood taking
- Assist for form filling, provide language translation during consultation
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Medical Laboratory Technologist Internship
LAB E EXPRESS
07.2022 - 10.2022
- Company Overview: Clinician reference laboratory
- Produced accurate test results in the hematology and urinalysis departments of the laboratory
- Monitored daily quality control, calibration, instrument maintenance and performed
- Data filling and perform file maintenance
Dental Nurse
ToofDoctor
12.2018 - 08.2019
- Company Overview: Dental clinic
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
Education
Bachelor of Science - Biology (Hons)
Universiti Teknologi Malaysia (UTM)
Johor Bahru, Johor, Malaysia 07.2025 - 11.2023
Skills
Medical Terminology Proficiency
Clear Communication
Effective Time Management
Adaptability in Dynamic Environments
Teamwork and collaboration
Customer service
Problem-solving
Accomplishments
- Saujana Spike Award 2018
- Staff Appreciation Intern Award - LAB E EXPRESS JOHOR BHARU
- Dean's List Award (8 semesters) - UNIVERSITY TEKNOLOGI MALAYSIA (UTM)
Hobbies and Interests
- Food Hunting
- Reading
- Sport
Schoolprojects
- School Charity Sales Event, 2015, Led a dedicated team in organizing a school charity sales event as the President of the Mathematics Club at SMK SRI PERHENTIAN.
- Hanfu Club Bonding Event, 2021, Served in multiple capacities at UTM Hanfu Club, including poster design, social media management, publicity, video production, and addressing technical challenges.
Timeline
Bachelor of Science - Biology (Hons)
Universiti Teknologi Malaysia (UTM)
07.2025 - 11.2023
Patient Service Associate
National University Hospital
11.2023 - 02.2025
Healthcare Service Associate (Part Time)
LAB E EXPRESS
08.2023 - 09.2023
Medical Laboratory Technologist Internship
LAB E EXPRESS
07.2022 - 10.2022
Dental Nurse
ToofDoctor
12.2018 - 08.2019
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