TENGKU ZEFRI EUNUS BIN TENGKU ZAHAR

• • Promoted to Scania Dealer Support Centre (DSC) - Planning and executing sales strategy and activities nationwide with captive / non-captive dealers, customers, government bodies and government link companies (GLC)
  • Establish and maintain a good business relationship with new and existing customer accounts
  • Introduce / lobby products and services to government agencies / GLC, understand and discuss with end-users requirements, and prepare and proposal for tender final specification
  • Analyzed customer needs to recommend tailored fleet solutions, resulting in higher satisfaction rates and stronger client retention.
  • Led cross-functional teams in the development of new products or services catering specifically to the fleet market segment's needs.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Provide support and guidance to sales executives, prepare for presentations, and strategies for joining customer visits nationwide.
  • Developed customized proposals for clients, showcasing the value and benefits of fleet solutions.
  • Collaborated with internal departments to streamline communication processes, ensuring smooth operations throughout the organization.
  
  Achievements
  Supervised and led team members and successfully introduced the Scania Brand to the Military and other government agencies since 2017 and secured government and GLC Tender.
  Supervised and led team members in the development and delivery of - some of the achievements as below:
  - Heavy Multi Cargo Palletizes transporter-HYMTT (MOD)
  - Command Centre Platform - CCP (MOD)
  - Crew Cabin Vehicle for Tank Transporter (MOD)
  - Domestic Fire Tender (MOD)
  - Fuel / Water Bowser (MOD)
  - Water Cannon (FRU)
  - Aerial Ladder Platform Vehicle (Bomba)
  - Crane with Lift Transport (MARDI)
  - Tow Trucks Heavy Vehicles (DBKL)
  - Elephant Transporter (Jabatan Perhilitan)

• All internal sales-related functions from the establishment
• Market intelligence, promoting, prospecting, preparing quotations, negotiating an offer, closing deals, truck delivery (handover product), invoice, activating warranty and monitoring vehicle performance
• Maintaining good business relationships with new and existing customer accounts by supporting them with product performance monitoring and operational improvement advice
• Prospecting new customers and developing an understanding of prospect's operations and unfulfilled needs
• Keep track of market development, monitor, report and update on competitor activities
• Increased product sales by developing and implementing effective marketing strategies.

• Achievements
- Reintroduced and rebuild relationship with B2B customers and successfully regained Scania's market share of 175 units of commercial vehicle sales in 2 years.

• Executing sales strategy and activities
• All internal sales-related functions from establishing market intelligence, promoting, preparing quotations, negotiating the offer, closing the deal, delivery (handover of product), and invoice
• Planning strategic location and promotion for Roadshow
• Attend to customers' requirements before and after sales
• Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
• Demonstrated features, answered questions and offered solutions.
• Ensure Showroom CSI (Customer satisfaction index)
• Monitoring flow and ensuring stock availability for vehicles and accessories.
• Increased sales by establishing rapport with customers and identifying their needs.

Achievements
-Sold 89 units.
-Helped setup New Wearnes Autohaus BMW Motorrad Showroom 2013(Johor).
-Ranked Wearnes Autohaus as 3rd place for Nation BMW Motorrad sales.
-Helped establish Southern BMW Motorrad Owners Club
-Successful bike events, roadshows and promotions boost Wearnes as a major market player for BMW Motorrad.
-Presented with Best Employee Award by Wearnes Autohaus in 2014.
-Invited to Portugal for testing of newly launched 2015 BMW Motorrad models.

• All internal related functions from establishing market intelligence, and tenders
• Promoting, preparing and negotiating
• Monitoring staff, providing product training, and preparing work schedules
• Ensure & monitor, work schedule flow, ensure stock availability for delivery to site & project handover
• Leading and motivating Cycle Count/ Internal Inventory Audit team
• Ensure sufficient manpower and operating supplies for the Inventory
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.

Achievements
• Project awarded:
- CIMB bank ATM network termination – Northern Malaysia.
- Subcontractor for Pentamaster – Agilent Technology.
- Subcontractor for Dell project – Poland, Ireland & Malaysia.
- LED Lights installation projects – MPSP, Tesco (Penang)
- Computer solution and Hardware supplier to the non-government organization.

• To achieve the target and to survey/secure new and potential customers
• Handle transport and warehousing to relevant areas
• Arrange transport for types of goods and customer's requirements by shipping lines, airfreight, warehouse and trucking
• Ensure the Orders placed are processed
• Process Orders are delivered to customers within ETD (Estimated Time of Delivery)
• Follow-up on sales orders (e.g., payment, cheque payment, insufficient credit)
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Follow-up on customer queries to delivery.

• To achieve the target and to survey/secure new and potential customers
• Handle transport and warehousing to relevant areas
• Arrange transport for types of goods and customer’s requirements by shipping lines, airfreight and trucking
• Ensure the Orders placed are processed
• Process Orders are delivered to customers within ETD (Estimated Time of Delivery).

Northern Region Dealer for Highway Hawk and Extreme motorcycle accessories.
Executing sales strategy and activities for the brand introduction.
Managing and monitoring order intake, stock, and delivery process to B2B customers.
All internal sales-related functions from establishing market intelligence, promoting, preparing quotations, negotiating the offer, deals, delivery (handover product) and invoice.

Planning strategic location and promotion for Roadshow and club activities
Provide product training & prepare work schedules for sales staff.
Ensure Showroom CSI (Customer satisfaction index).

• Monitor the flow of materials to and from various departments
• Inspects goods upon delivery to ensure the level of quality and quantity
• Make sure the right materials arrive and are to specifications
• Monitor vendors to make sure materials are delivered on time
• Filing, packaging and reports.