Tengku Sharifah Khadijah Tengku Syed Abdul Rahman
Entrepreneur
Petaling Jaya,10
Summary
Dynamic leader and Airbnb Host with a proven track record at Magztime Enterprise, enhancing guest satisfaction and increasing revenue through strategic marketing and operational efficiency. Skilled in vendor relationship management and teamwork, excel in creating memorable experiences and driving business growth. Demonstrates superb hospitality and communication, ensuring excellence in guest services and team performance. Dedicated Airbnb Host in 2 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 100 guests concurrently. Manages portfolio of the property concurrently, overseeing maintenance, advertising and rental. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the guest if any enquiries or needed to serve better and comfortable.
Overview
15
15
years of professional experience
36
36
years of post-secondary education
Work History
Airbnb Host
Self-employeed
01.2018 - 12.2019
- Managed all aspects of hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations
- Completed detailed assessments, effectively implementing comprehensive home consultation process
- Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns
- Coordinated with professional cleaning services between bookings, ensuring pristine environment for incoming guests every time they arrived at property
- Established positive relationships with neighbors and local businesses to promote goodwill within community
Company Director
Magztime Enterprise
06.2005 - 12.2011
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Handled cash transactions with accurately, reconciling daily sales reports and ensuring security of store funds.
- Established strong vendor relationships to secure optimal pricing and product availability, resulting in increased sales revenue.
- Enhanced store appearance for better customer experience, organizing displays and maintaining cleanliness throughout facility.
- Coordinated special events such as book signings or themed promotions that attracted new customers while fostering loyalty among existing patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Managed team of employees effectively, providing training and guidance to improve their performance and grow their skillsets.
- Addressed customer inquiries promptly with professionalism and empathy, resolving concerns efficiently while upholding company reputation for excellent service quality.
- Conducted regular inventory audits to maintain accuracy in stock levels and minimize discrepancies.
- Tracked sales data regularly to identify slow-moving products or missed opportunities for cross-selling items at point of purchase successfully increasing overall revenue per transaction rate.
- Maintained fluency in relevant social and digital technologies and platforms
- Conducted follow-up procedures to drive completion of contracts and service level agreements
- Implemented cutting-edge technology solutions to optimize internal communication, data management, and overall operational efficiency
- Developed high-performing teams through targeted recruitment efforts, performance evaluations, and professional development opportunities
Education
Diploma - Diploma in Electronic Engineering Communication
Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam, Selangor, Malaysia 06.2003 - 06.2024
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Bukit Gading
Sungai Buloh, Selangor, Malaysia 01.1995 - 12.2009
Skills
Booking Management
Cleaning Standards
Superb hospitality
Vendor Relationship Management
Teamwork and Leadership
Excellent Communication
Guest accommodations
Self Motivation
Payment Processing
Guest Services
Room Inspections
Operational Efficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved like invoices,salary slip, EPF which led to the job.
- Supervised team of 4 staff members.
- Achieved sales by completing target with accuracy and efficiency.
- Collaborated with team in the development such work on shift, liase with the supplier , returning the magazine etc.
Planting , cooking , interior design
This is all about my interest when i am free. Planting is one of my hobby
Timeline
Airbnb Host
Self-employeed
01.2018 - 12.2019
Company Director
Magztime Enterprise
06.2005 - 12.2011
Diploma - Diploma in Electronic Engineering Communication
Politeknik Sultan Salahuddin Abdul Aziz Shah
06.2003 - 06.2024
Sijil Pelajaran Malaysia
Sekolah Menengah Kebangsaan Bukit Gading
01.1995 - 12.2009
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