TENGKU MUHAMMAD ALIF HAKIMI TENGKU MOHD YUSRI
CUSTOMER SERVICE ASSISTANT
KUALA TERENGGANU ,TERENGGANU
Summary
Dynamic customer service professional with a proven track record at WAN ARFA INTEGRATED SDN BHD, excelling in negotiation and quality assurance. Enhanced customer satisfaction through effective issue resolution and clear communication. As a Dispatch Assistant at Ninja Logistics, optimized routing plans, significantly improving response times and ensuring safety compliance.
Overview
1
1
year of professional experience
Work History
Customer Service Associate (CSA)
WAN ARFA INTEGRATED SDN BHD
04.2025 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
DISPATCH ASSISTANT
Ninja Logistics
01.2024 - 01.2025
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Optimized vehicle routing plans by analyzing historical data patterns and utilizing advanced mapping tools.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
Education
Kulinari - Perhotelan
SMK RUSILA
Terengganu 12.2024
Skills
Negotiation
RAJIN
Peramah
Ringan Tulang
Timeline
Customer Service Associate (CSA)
WAN ARFA INTEGRATED SDN BHD
04.2025 - Current
DISPATCH ASSISTANT
Ninja Logistics
01.2024 - 01.2025
Kulinari - Perhotelan
SMK RUSILA
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