Driven and motivated sales professional with strong background in delivering persuasive sales demonstrations that communicate value to prospective buyers. Friendly, approachable and helpful communicator delivering exceptional customer service. Priority in retaining long-term client relationships. Dedicated in security system market in professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
TENGKU MOHD SHAFIQ TENGKU SHADAN
Bussiness Developement Executive
BERANANG,SELANGOR
Summary
Overview
13
years of professional experience
Work History
Microengine Technology Sdn BhdPetaling Jaya, Selangor
Bussiness Developement Executive
06.2023 - Current
Job overview
- Established long-term client relationships through consistent delivery of high-quality products and services. This including government sector and private.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
GLOCATECH HOLDINGS SDN BHDKajang, Selangor
Senior Sales Engineer
1 2015 - 05.2023
Job overview
- Attained sales goals and quotas by generating high-quality leads, following up after initial contact and securing and fulfilling customer orders.
- Arranged and trained staff on product features and usage after new installations, upgrades or updates, offering technical materials for support.
- Furnished potential buyers with pre-sales technical assistance and product education, applying persuasive and negotiation skills to secure orders.
- Closed customer orders using technical presentations to explain products and services to potential clients.
- Prepared accurate customer quotes and cost estimates for ordered goods and services to coordinate billing and shipping to clients.
- Negotiated contract and tender terms and conditions with clients, verifying agreements satisfied customer and company needs.
- Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customize solutions.
- Gathered and documented competitive intelligence to steer future product development plans for increased market share.
- Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Helped team implement successful sales strategies for complex engineering projects.
- Presented technical presentations to clients to explain product features and benefits.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
VISUAL IN-TECH SDN BHDBandar Puchong Jaya, Selangor
Sales Engineer
08.2011 - 12.2014
Job overview
- Furnished potential buyers with pre-sales technical assistance and product education, applying persuasive and negotiation skills to secure orders.
- Worked with product teams to create specification sheets and sketches for customer approval, initiating production activities for placed orders.
- Prepared accurate customer quotes and cost estimates for ordered goods and services to coordinate billing and shipping to clients.
- Recommended new and improved products to customers and explained benefits, outlining applicable promotional offers to drive purchases.
- Attained sales goals and quotas by generating high-quality leads, following up after initial contact and securing and fulfilling customer orders.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Education
UNVERSITI KUALA LUMPUR (UNIKL BMI)
Bachelor of Engineering Technology (Hons) from Electrical
University Overview
University College TATI
Higher National Diploma from ELECTRICAL AND ELECTRONIC ENGINEERING
University Overview
SEKOLAH MENENGAH SG SOI
SIJIL PELAJARAN MALAYSIA
University Overview
Skills
Profitability analysis
Languages
Malay, English
Malay
English
Timeline
Bussiness Developement Executive
Microengine Technology Sdn Bhd
06.2023 - Current
Sales Engineer
VISUAL IN-TECH SDN BHD
08.2011 - 12.2014
Senior Sales Engineer
GLOCATECH HOLDINGS SDN BHD
1 2015 - 05.2023
UNVERSITI KUALA LUMPUR (UNIKL BMI)
Bachelor of Engineering Technology (Hons) from Electrical
University College TATI
Higher National Diploma from ELECTRICAL AND ELECTRONIC ENGINEERING
SEKOLAH MENENGAH SG SOI
SIJIL PELAJARAN MALAYSIA
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