Tengku Mohd Marsalizal Bin Tengku Omar

• Responsible for ensuring that all crewing practices and procedures are complied with and that crew controllers are compliant with the FDTL Scheme when discharging their daily duties.
• Provide supervision to crewing.
• Ensure all employees are knowledgeable, motivated, and professional in delivering departmental requirements.
• Overseeing the decision-making and task accountabilities of those on shift.
• Identifying and nurturing talent, developing individuals for key roles within the team.
• Supporting the Crewing Manager in ensuring departmental reputation is maintained by adhering to processes, procedures, and roster change requirements.
• Support the team in utilizing pilot and cabin crew resources effectively on the published roster during times of disruption and crew shortages.
• Dealing with commercial requests to confirm crew resource available to meet operational demand, e.g. Ad hoc, charters, etc.
• Continually review and develop current working practices, and produce recommendations and implement them where appropriate.

• Responsible for the safe management of the day-to-day crew program meeting FTL scheme requirements, while providing shift-based supervisory support to team members.
• Constantly strive for and challenge any threat to the safe operations, be that of company assets or staff.
• Focus on standby coverage for day of ops, with due regard to the flying program and known/predicted operational impacts.
• Provide direction to the Crew Control Team and act as an effective escalation point with regard to potential disruption, potential action paths, and decision point.
• Delegating work tasks among the crewing officer for day-to-day operations.

• Managing pilots and cabin crew roster on a day-to-day basis to ensure that their work complies with the regulations, policies, and procedures outlined in the following documentations.

a. Crew Control Notices.

b. Crew Control Standard Operational Procedures.

c. OMA.

• Entered data, generated reports, and produced tracking documents.
• Monitor AirAsia's Malaysia aircraft and make sure all the aircraft depart on time and make a 25-minute turnaround.
• Ensure all departments involved are on time and complete the job as per the cut-off time.
• Suggest solutions if aircraft are delayed or have any problems.
• Closely liaise with internal and external departments to ensure all aircraft swaps are done with transparency. Lead the TOC team and do delay report, OTP report, and roster for the team. Email movement messages to the relevant stations that are not automated.
• Ensure all diversions, air, and ground returns are created in AirAsia's flight operations system with the correct timings.

• Endeavor so much skills, especially time management, guests' well-being, and improved communication skills.
• Making decisions to offer Service Recovery Options to the problematic guests, according to the company's TnC and SOPs.
• Rostering and assigning staff to their respective flights/tasks (Check-In Counter, Departure Gate).
• Monitor staff's grooming. (Frontliners)
• Monitor operations to ensure they are smooth with no mishandling.
• Monitor staff carrying out their daily job.
• Monitor staff integrity to report fraudulence cases/activity.