Hi, I’m
Teng Chung Wong
Hospitality Management
Cheras
Summary
Skills can be learned , attitude is a bonus.
Hi there , I’m Chris and I am currently looking for a new environment to explore my possibilities and hon my skills. I am passionate in growing with a FNB business and to help retaining and go above and beyond on guest satisfaction.
5 years experience in customer service with fast paced restobar/club to managing front house team to award winning Michelin 1 Star in BetaKL fine dining.
Sharp, focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Bilingual, accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life. Extensive knowledge of dealing with VIP's and complaints while adhering company policies.
Am looking to venture into an organized yet passionate company as I’m looking to have a challenging working environment and also a balanced lifestyle.
Overview
7
years of professional experience
4
Languages
43
years of post-secondary education
Work History
BetaKL
Assistant Restaurant Manager
03.2023 - 03.2024
Job overview
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Motivated staff to perform at peak efficiency and quality.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Erakan Bina Letrik
SITE SUPERVISOR
12.2020 - 09.2022
Job overview
- Observed and inspected construction progress to comply with specifications and contract documents
- Instructed team members on new operations and special requirements to complete each work phase
- Worked for extended hours to complete projects within deadline and kept other workers motivated to comply with quality standards
- Contributed to safe workplace environment by identifying and reporting potential safety hazards, possible accidents and incidents.
- Oversaw personnel safety and efforts at work site.
CELAVI Singapore
MANAGEMENT TRAINEE
01.2017 - 07.2020
Job overview
- Ensure smoothness in daily operations and activities to guarantee compliance with SOPs and safety regulations
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Improved guest satisfaction scores dramatically with enhanced customer service strategies
- Maintained leadership continuity by acting as Team Leader on duty in absence of Team Leader/Supervisor
- Served all manner of guest needs, including setting up lunch/dinner reservations and booking them tickets to local attractions
- Performed facility checks to verify cleanliness and client safety
- Planning on weekly/monthly dry goods and monitoring usage flows to maintain stocks balance
- POS usage for guest orders and billing involving small to big amount of cash/ high level credit cards.
Education
Berjaya University College of HospitalityKuala Lumpur
DIPLOMA IN HOSPITALITY MANAGEMENT - HOSPITALITY from Hospitality Management
08.2013
Skills
MS Office
undefinedAccomplishments
Achieved Michelin 1 Star with BetaKL ( Nov 16 2023 ) through effectively managing the team and the service quality
Timeline
Assistant Restaurant Manager
BetaKL
03.2023 - 03.2024
SITE SUPERVISOR
Erakan Bina Letrik
12.2020 - 09.2022
MANAGEMENT TRAINEE
CELAVI Singapore
01.2017 - 07.2020
Berjaya University College of Hospitality
DIPLOMA IN HOSPITALITY MANAGEMENT - HOSPITALITY from Hospitality Management
05.2013
Leadership Experience
President and Team captain of Berjaya University College Basketball club, 2010-2013
Volunteer Experience
Starbucks Environmental Support Events 2011
An avid dog shelter volunteer regularly
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