Teng Chin Ong
Jelutong, Penang,07
Summary
Accomplished and dynamic professional with more than 10 years of experience in retail and brand management, with in-depth knowledge of handling luxury brands and creating innovative and stylish designs. Growth-oriented, recognized for effective skills in enhancing brand’s image, evidenced by increase in market share, ranking and sales growth. Highly proficient in working in a fast paced environment and able to quickly understand the mission, vision and values of a brand.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Boutique Manager
Norbreeze (S) Pte Ltd
11.2023 - 08.2024
- Manage and oversee the daily store operations for Store at Bugis Mall, VIVO City Mall and Waterway Point Mall.
- Supervises and motivate team of sales staff to provide excellent customer service, build client relationships and achieve sales targets.
- Ensure store presentation is consistent with brand image.
- Coordinates with the team on execution of sales plan, marketing events and promotion programs.
- Provides inputs and assists Retail Manager in formulating sales strategies, preparing sales analysis and management reports.
- Monitors and assists sales staff development by providing service and product training.
Boutique Manager (TISSOT Boutique)
The Crown (S) Pte Ltd
06.2022 - 11.2023
- Manage and oversee the daily store operations.
- Supervises and motivate team of sales staff to provide excellent customer service, build client relationships and achieve sales targets.
- Ensure store presentation is consistent with brand image.
- Coordinates with the team on execution of sales plan, marketing events and promotion programs.
- Provides inputs and assists operation manager in formulating sales strategies, preparing sales analysis and management reports.
- Monitors and assists sales staff development by providing service and product training.
Assistant Boutique Manager
Rado Boutique The Swatch Group S.E.A (S) Pte Ltd
02.2018 - 05.2022
- Manage and oversee the daily store operations.
- Supervises and motivate team of sales staff to provide excellent customer service, build client relationships and achieve sales targets.
- Ensure store presentation is consistent with brand image.
- Coordinates with the team on execution of sales plan, marketing events and promotion programs.
- Provides inputs and assists Brand Manager in formulating sales strategies, preparing sales analysis and management reports.
- Monitors and assists sales staff development by providing service and product training.
Customer Relation Associate
Time Wise Cortina Watch (S) Pte Ltd
08.2016 - 01.2018
- Manage and oversee the daily store operations.
- Supervises and motivate team of sales staff to provide excellent customer service, build client relationships and achieve sales targets.
- Displaying merchandise & promotion materials.
- Greeting and advising customers on quality & trends of watch.
- Explaining watch movement, history, function & design to customer.
- Monitors and assists sales staff development by providing service and product training.
Sales Supervisor
Hour Passion Watch Shop Swiss Luxury Watch & Jewelry Sdn Bhd.
06.2009 - 07.2016
- Displaying merchandise & promotion materials.
- Greeting and advising customers on quality & trends of watch.
- Explaining watch movement, history, function & design to customer.
- Update & verify monthly sell-in & sell-out report.
- Update & verify internal daily, weekly, monthly & year to date sales report. Update & verify month end inventory report. Update and verify stock ageing report.
- Update & verify monthly repair status report.
- Monitor & ensure the standard of store presentation & sales target archive.
Mechanic & Storekeeper
Unique Mix (M) Sdn Bhd
01.2003 - 06.2008
Education
SPM cert -
S.M.K Chung Hwa Confucian High School
STPM - undefined
S.M.K CHUNG LING Private High School
Advance Diploma In Business Management - undefined
Camford International College
Skills
Store operations
Timeline
Boutique Manager
Norbreeze (S) Pte Ltd
11.2023 - 08.2024
Boutique Manager (TISSOT Boutique)
The Crown (S) Pte Ltd
06.2022 - 11.2023
Assistant Boutique Manager
Rado Boutique The Swatch Group S.E.A (S) Pte Ltd
02.2018 - 05.2022
Customer Relation Associate
Time Wise Cortina Watch (S) Pte Ltd
08.2016 - 01.2018
Sales Supervisor
Hour Passion Watch Shop Swiss Luxury Watch & Jewelry Sdn Bhd.
06.2009 - 07.2016
Mechanic & Storekeeper
Unique Mix (M) Sdn Bhd
01.2003 - 06.2008
STPM - undefined
S.M.K CHUNG LING Private High School
Advance Diploma In Business Management - undefined
Camford International College
SPM cert -
S.M.K Chung Hwa Confucian High School
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