Hi, I’m
Teng Chee Hoe
Retailer Sales & CS
Sungai Buloh,Selangor
Summary
Experienced customer service professional with a strong record of liaising with customers and effectively managing tasks. Skilled in creating engaging conversations and prioritizing customer needs. Seeking a new environment to grow personally and acquire additional knowledge and skills.
Overview
8
years of professional experience
4
Languages
Work History
Sinoppel Devices Pte Ltd
Retailers CS & Sales
10.2023 - Current
Job overview
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Increased sales revenue with targeted promotional campaigns and in-store events.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
- Successfully introduced new product lines into the retail space by researching market demand trends beforehand.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
CH Multistore Trading
Customer Service Team Manager
05.2021 - 08.2023
Job overview
- Responsible customer service with 6 years of experience liasing customers and arranging task to pic
- Proficiently creating effective mannerisms to fulfill customer requests.
- Handled substantial volumes of incoming calls and resolved customer inquiries.
- Generating sales leads that develop into new customers and assessing customer needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/ tools
- Handle customer complaints, provide approirate solution and alternatives within time limits, follow up to ensure resolution
- Enhanced customer interactions by proactively addressing needs and providing tailored solutions.
- Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Managed and streamlined staff schedules.
- Provide professional training on products and closing sales skills
- Coordinated efforts to achieve both solo and collaborative sales targets.
- Developed trusted relationships among clients and vendors.
- Conducting market research to identify selling possibilities and evaluate customer needs
Mobile Gadgets
Sales Assistant
02.2017 - 05.2021
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
SMK Sinar Bintang KL
SPM
Skills
Online chat and email
Coaching and mentoring
Satisfaction monitoring
Relationship building
Staff education and training
Shipping procedures understanding
Multi-line phone talent
International sales support
Order fulfillment
Professional telephone demeanor
Strategic sales knowledge
Complaint resolution
Timeline
Retailers CS & Sales
Sinoppel Devices Pte Ltd
10.2023 - Current
Customer Service Team Manager
CH Multistore Trading
05.2021 - 08.2023
Sales Assistant
Mobile Gadgets
02.2017 - 05.2021
SMK Sinar Bintang KL
SPM
1 2016