Tejvinder Singh
Klang, Selangor,10
Summary
A dedicated and adaptable customer service professional with proven experience delivering high-quality support in fast-paced environments. Skilled in resolving customer concerns, training new team members, performing escalated callbacks, and supporting digital wallet services. Recognized for strong communication, leadership, and problem-solving abilities. Eager to contribute excellent service and build strong customer relationships that drive loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
NEA Enforcement Officer
Certis CISCO Auxiliary Police Force Pte Ltd
05.2024 - 11.2024
- Enforced environmental regulations, ensuring compliance with NEA standards on waste management, pollution control, and littering.
- Conducted on-site inspections, gathered evidence, and prepared enforcement reports.
- Issued summonses and fines to individuals or businesses violating regulations.
- Engaged with the public to educate them on environmental laws and best practices.
- Responded promptly to public complaints and feedback, providing solutions and follow-ups.
- Collaborated with other enforcement teams, law enforcement, and relevant agencies. - Maintained accurate violation records and attended court hearings when required.
Floor Supervisor
Touch 'n Go (Daythree Business Services Sdn Bhd)
12.2022 - 06.2023
- Supervised daily operations of the customer service team, ensuring service quality and adherence to SOPs.
- Performed manager callbacks to resolve complex or escalated customer issues.
- Assisted in onboarding and training new staff members, improving team performance.
- Monitored team performance and ensured KPIs and satisfaction goals were met.
- Supervised customer service team operations, ensuring quality and compliance.
Customer Service Representative
Touch 'n Go (Daythree Business Services Sdn Bhd)
04.2022 - 12.2022
- Handled high volume inbound calls for the Digital Wallet platform, assisting customers with registration, amendments, and terminations.
- Reviewed documentation to ensure policy compliance.
- Assist customers on scam fraud related cases in accordance to Digital Wallet's money back guarantee policy with utmost patience and understanding.
- Escalated issues and kept customers updated.
- Utilized CRM software to track customer interactions and maintain detailed records of engagements.
- Collaborated with team members to streamline communication processes and improve service delivery.
Customer Service Representative
Shopee Singapore (Brandt International Sdn Bhd)
11.2021 - 03.2022
- - Provided live chat and email support for orders, refunds, and shipping inquiries.
- Handled customer complaints effectively within SLA timelines, resolving issues promptly and professionally.
- Adapted quickly to new product knowledge, ensuring informed support for customers' needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
Licensed Life Planner
AIA Berhad
05.2020 - 05.2022
- Developed personalized financial plans based on client goals and risk tolerance.
- Conducted in-depth assessments of clients' financial situations to identify opportunities for improvement.
- Collaborated with clients to establish short- and long-term financial objectives.
- Utilized financial planning software to create detailed investment strategies and projections.
- Provided ongoing support and guidance, fostering strong client relationships through effective communication.
FoodPanda Rider
Delivery Hero Malaysia Sdn Bhd
06.2020 - 02.2021
- Delivered timely and safe transportation of goods to designated locations.
- Operated delivery vehicles while adhering to traffic regulations and safety protocols.
- Maintained accurate records of deliveries, pickups, and vehicle maintenance schedules.
- Utilized GPS navigation systems to ensure prompt and efficient delivery services.
Credit Recovery Officer
Midas Surplus Management Sdn Bhd
08.2017 - 10.2018
- Led recovery efforts to enhance asset retrieval processes and improve operational efficiency.
- Coordinated with legal teams to manage documentation related to debtor cases, ensuring accuracy and compliance.
- Conducted regular audits of recovery processes, identifying areas for improvement and implementing corrective actions.
- Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
- Kept abreast of industry trends and regulatory changes, adapting tactics accordingly to maintain compliance with applicable laws and regulations.
Education
STPM - CGPA 2.67 -
SMK Tengku Ampuan Rahimah Klang
11-2013
SPM - 1A+, 2A, 3A-, 3B+, 1B -
SMK Tengku Ampuan Rahimah Klang
12-2011
Skills
- Integrity & honesty
- Team Supervision & Training
- Manager Callbacks & Escalation Handling
- Complaint Resolution & De-escalation
- Fraud Investigation & Compliance
- CRM Tools & Call Center Software
- Digital Wallet & Payment Services Support
- Effective Communication & Empathy
- Regulatory Compliance & Confidentiality
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
NEA Enforcement Officer
Certis CISCO Auxiliary Police Force Pte Ltd
05.2024 - 11.2024
Floor Supervisor
Touch 'n Go (Daythree Business Services Sdn Bhd)
12.2022 - 06.2023
Customer Service Representative
Touch 'n Go (Daythree Business Services Sdn Bhd)
04.2022 - 12.2022
Customer Service Representative
Shopee Singapore (Brandt International Sdn Bhd)
11.2021 - 03.2022
FoodPanda Rider
Delivery Hero Malaysia Sdn Bhd
06.2020 - 02.2021
Licensed Life Planner
AIA Berhad
05.2020 - 05.2022
Credit Recovery Officer
Midas Surplus Management Sdn Bhd
08.2017 - 10.2018
STPM - CGPA 2.67 -
SMK Tengku Ampuan Rahimah Klang
SPM - 1A+, 2A, 3A-, 3B+, 1B -
SMK Tengku Ampuan Rahimah Klang
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