TEH BOON SHEAN DAVID

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Documented problems and corrective actions to maintain records.
• Developed estimates by costing materials, supplies and labor.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
• Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Educated customers about billing, payment processing and support policies and procedures.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed customer orders and warranty services according to manufacturer specifications.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Performed safety and emissions inspections.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
• Delegated jobs to subordinates and monitored quality of work.

maintains paper output quantity and quality reach the target everyday

rearrange the paper when new paper stock is arrive

• Carried out day-to-day duties accurately and efficiently.
• Participated in team-building activities to enhance working relationships.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Identified issues, analyzed information and provided solutions to problems.

work as a runner

send vehicle to the puspakom to do inspection

renew roadtax at post office

serve & promote product to the customer

rearrange & realign stock when new stock arrive