Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEH BOON SHEAN DAVID

SERVICE ADVISOR
BUKIT MERTAJAM

Summary

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in [Skill] and [Skill]. Looking for new position where career spanning [Number] years can be used to help bring greater success to exciting company. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Assertive Service Advisor with demonstrated skills in [Skill] and [Skill]. Highly effective at taking on multiple tasks and working in demanding environments. Confident and highly organized individual with more than [Number] years working as Service Advisor in [Type] sector. Experienced in [Software], with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.

Overview

13
13
years of professional experience
12
12
years of post-secondary education
7
7
Languages

Work History

Service Advisor

JM MOTOR SERVICE BUKIT MINYAK
BUKIT MINYAK
10.2018 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies and labor.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Automotive Technician

E-CLASS SERVICE SDN BHD
KUALA LUMPUR
01.2018 - 08.2018
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Performed safety and emissions inspections.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Delegated jobs to subordinates and monitored quality of work.

General Worker

MS OMEGA ENTERPRISE
JAWI
01.2014 - 10.2017

maintains paper output quantity and quality reach the target everyday

rearrange the paper when new paper stock is arrive

Tyreman

WELL DONE AUTO SERVICE CENTER SDN BHD
BUKIT MERTAJAM
01.2015 - 11.2016
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in team-building activities to enhance working relationships.
  • Worked with customers to understand needs and provide excellent service.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.

General Worker

OOI ENG GUAN AUTO ENTERPRISE
BUKIT MERTAJAM
01.2014 - 12.2014

work as a runner

send vehicle to the puspakom to do inspection

renew roadtax at post office

Promoter

BILLION
BUKIT MERTAJAM
01.2010 - 12.2011

serve & promote product to the customer

rearrange & realign stock when new stock arrive

Education

Advance Diploma in Automotive Technology - Automotive Technology

Slc Auto Academy
Bukit Mertajam Malaysai
01.2015 - 12.2017

MALAYSIAN HIGHER SCHOOL CERTIFICIAN - STPM

SEKOLAH MENENGAH KEBANGSAAN BUKIT MERTAJAM
BUKIT MERTAJAM
06.2012 - 12.2013

MALAYSIAN EDUCATION CERTIFICATE - SPM

SEKOLAH MENENGAH KEBANGSAAN JALAN DAMAI
BUKIT MERTAJAM
01.2011 - 12.2011

PERNILAIAN MENENAGH RENDAH - PMR

SEKOLAH MENENGAH KEBANGSAAN JALAN DAMAI
BUKIT MERTAJAM
01.2009 - 12.2009

PRIMARY SCHOOL EVALATION TEST - UPSR

SEKOLAH RENDAH JENIS KEBANGSAAN(C) KEOW KUANG
BUKIT MERTAJAM
01.2001 - 12.2006

Skills

Complaint resolution

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Timeline

Service Advisor

JM MOTOR SERVICE BUKIT MINYAK
10.2018 - Current

Automotive Technician

E-CLASS SERVICE SDN BHD
01.2018 - 08.2018

Tyreman

WELL DONE AUTO SERVICE CENTER SDN BHD
01.2015 - 11.2016

Advance Diploma in Automotive Technology - Automotive Technology

Slc Auto Academy
01.2015 - 12.2017

General Worker

MS OMEGA ENTERPRISE
01.2014 - 10.2017

General Worker

OOI ENG GUAN AUTO ENTERPRISE
01.2014 - 12.2014

MALAYSIAN HIGHER SCHOOL CERTIFICIAN - STPM

SEKOLAH MENENGAH KEBANGSAAN BUKIT MERTAJAM
06.2012 - 12.2013

MALAYSIAN EDUCATION CERTIFICATE - SPM

SEKOLAH MENENGAH KEBANGSAAN JALAN DAMAI
01.2011 - 12.2011

Promoter

BILLION
01.2010 - 12.2011

PERNILAIAN MENENAGH RENDAH - PMR

SEKOLAH MENENGAH KEBANGSAAN JALAN DAMAI
01.2009 - 12.2009

PRIMARY SCHOOL EVALATION TEST - UPSR

SEKOLAH RENDAH JENIS KEBANGSAAN(C) KEOW KUANG
01.2001 - 12.2006
TEH BOON SHEAN DAVIDSERVICE ADVISOR