TEH WAN CHANG
Assistant Boutique Manager
Penang
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training.
Adaptable to changing environments, ensuring consistent achievement of business goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Retail Store
09.2023 - 01.2026
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Executive Sales Assistant
Retail Store
07.2018 - 03.2023
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Negotiated favorable contract terms with vendors, resulting in cost savings for the company without compromising on quality or service levels.
- Exceeded sales targets through efficient lead generation and follow-up strategies.
- Assisted executives in achieving annual revenue goals through accurate forecasting and diligent pipeline management.
- Maintained positive relationships with top-tier clients, ensuring their needs were met and fostering long-term loyalty.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
Senior Sales Assistant
Retail Store
07.2016 - 06.2018
- Accepted and processed cash, check, and card payments.
- Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Established strong rapport with prospective clients through strategic networking efforts, leading to increased business referrals.
- Led monthly presentations on best practices in achieving success as a Senior Sales Assistant, resulting in improved team performance.
- Set up delivery and repair appointments based on availability and individual schedules.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Performed cash, card, and check transactions to complete customer purchases.
- Analyzed sales data regularly, uncovering insights that informed future strategies for continuous improvement.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
Sales Associate
Retail Store
07.2015 - 06.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree -
04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store opening and closing
Store operations
Loss prevention
Staff supervision
Time management
Team building and leadership
Display setup
Shift scheduling
Timeline
Assistant Store Manager - Retail Store
09.2023 - 01.2026
Executive Sales Assistant - Retail Store
07.2018 - 03.2023
Senior Sales Assistant - Retail Store
07.2016 - 06.2018
Sales Associate - Retail Store
07.2015 - 06.2016
SMK ST MICHAEL - No Degree,
04.2001 -