Summary
Overview
Work History
Education
Skills
Timeline
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Teh Chin Eing

Teh Chin Eing

Medical Graduate, Sales And Customer Service
Georgetown, Penang

Summary

A Medical Graduate from AIMST University with strong problem-solving skills and the ability to work under pressure. Experienced in customer service within teleconsultation platforms and the food and beverage industry, with expertise in ticketing systems. Skilled in event organization. Known for being responsible, dependable, and a fast learner with excellent time management and critical thinking abilities. A team-oriented, outgoing individual committed to delivering high-quality results.

Overview

12
12
years of professional experience
4
4
Languages

Work History

Health Concierge Member

Heals Healthcare MALAYSIA
07.2024 - Current
  • Managed and facilitated smooth teleconsultation processes, ensuring seamless communication between patients, doctors, and healthcare providers.
  • Provided support to doctors and pharmacies during consultations and dispensary operations, ensuring accurate information exchange and timely assistance in prescribing and dispensing medications.
  • Educated patients on the proper use of prescribed medications, providing clear instructions and answering queries to ensure patient understanding and adherence to treatment plans.
  • Collaborated with insurance companies to streamline and manage claims processes, ensuring accurate documentation and efficient resolution of insurance-related inquiries and approvals.

Event Coordinator

Double T Liveband
09.2021 - Current
  • Coordinate schedules and timeline of events
  • Improve overall guest satisfaction by implementing responsive customer service practice throughout the planning stages and during event themselves
  • Optimized event agendas for seamless transitions in between activities, ensuring smooth flow throughout the event
  • Coordinate the effort of various team members, ensuring the efficiency of task completion

Music Teacher

Freelance
01.2014 - 06.2024
  • I am a dedicated music tutor with a burning passion for sharing the joy of music.
  • Specializing in classical piano and vocal instruction, I have guided my students to achieve exceptional results in their ABRSM Exams
  • I bring wealth of experience in private tutoring to inspire and cultivate the talents of aspiring musicians

Copywriter and Customer Service

Pin Xin Vegan
04.2021 - 08.2021
  • I have developed content to promote the product of Pin Xin Vegan through engaging Facebook posts
  • I played as a key role as customer service team member, understanding customer needs and guiding them towards purchasing the most suitable products

Content Writer

Goody25
05.2013 - 08.2018
  • My job involves creating engaging content that ranges from product reviews to entertainment news. I also possess basic photo editing skills and have experience in designing posters, short videos, and more.

Sales Coordinator

Taiwan Butterfly Orchid Florist Straits Quay
09.2016 - 05.2018
  • I spearheaded the sales efforts for premium imported orchid plants, showcasing their beauty and benefits to customers.
  • Additionally, I diligently handled after-sales services, ensuring customer satisfaction throughout the entire purchase journey. Notably, my sales closing rate consistently reached an impressive 70%.

Education

Bachelor of Science - Bachelor of Medicine And Bachelor of Surgery

AIMST UNIVERSITY
Sungai Petani, Kedah
04.2001 -

Associate of Arts - Diploma in Piano Recital

Trinity College London
Malaysia
04.2001 -

Skills

Sales expertise

Medical Terminology

Problem-solving abilities

Wellness-promotion

Multitasking

Computer literacy

Critical Thinking

Customer Relationship Management

Event sales

Public Speaking

Timeline

Health Concierge Member

Heals Healthcare MALAYSIA
07.2024 - Current

Event Coordinator

Double T Liveband
09.2021 - Current

Copywriter and Customer Service

Pin Xin Vegan
04.2021 - 08.2021

Sales Coordinator

Taiwan Butterfly Orchid Florist Straits Quay
09.2016 - 05.2018

Music Teacher

Freelance
01.2014 - 06.2024

Content Writer

Goody25
05.2013 - 08.2018

Bachelor of Science - Bachelor of Medicine And Bachelor of Surgery

AIMST UNIVERSITY
04.2001 -

Associate of Arts - Diploma in Piano Recital

Trinity College London
04.2001 -

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Teh Chin EingMedical Graduate, Sales And Customer Service