Tee Siaohui
Sea Freight Customer Service Supervisor
Singapore
Summary
Helpful Customer Service possessing friendly demeanor and excellent problem solving and communication skills. Bringing 9 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Develops strong working relationships with teams to boost performance and meet objectives. Dedicated to creating positive impression on customers to build and retain customer base. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sea Freight Customer Service Supervisor
Bollore Logistics Singapore Pte Ltd
1 2022 - Current
- Handle customer's enquiries promptly
- Provide training and lead the team to guide them when issue happen
- Ensure compliance with customers' Standard Operating Procedures
- Liaise with overseas agents on various requirement and rates
- Plan, coordinate, and schedule export shipments (LCL / FCL / Local transport/ Cross border) to meet specified timelines
- Prepare shipping, LCL, FCL documentation and ensure meet the cut off
- Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
- Liaise & co-ordinate with carriers/ customers/ suppliers/ agents to ensure smooth delivery of shipments
- Sea freight quotation for adhoc COD customers
- Investigated and provide solution/ PDCA for cargo damages/ short landed/ over-landed/ cross-packed shipments
- Attend to customer's claim
- Liaise with claim department and Regional office if any claim arise from customer
- Liaise with Transporter and Haulier on cargo/ container collection and delivery
- Responsible for DG declaration from time to time
- Responsible for closing of files every month
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Cross-trained and provided back up for customer service implants.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Support Cum Customer Service Executive
Global Alliance Logistics Pte Ltd
11.2021 - 01.2022
- Quotation to Oversea agent and local customer
- Tele-marketing
- Actively listened to customers' requests, confirming full understanding
- Preparation of Import & Export full sets of documentation Handling of Import DDP & DAP shipments
- Permit Declaration (Import & export)
- Arrange Notice of Arrival and send to all consignees
- DG Declaration for export
- Booking with Airline / Carrier (Export)
- Co-ordinate with Haulier to arrange trucking
- Closure of Billing and provide invoicing to customer.
Customer Service
ECU Worldwide (S) Pte Ltd
08.2016 - 10.2021
- Handle the roles of Customer service
- Provide Booking, sailing schedule to shippers etc
- Block booking with carrier and update monthly schedule into system
- Answering all the calls and handle the issue for agent & customer promptly
- Investigate into cargo damage / short-landed/ over-landed etc, for all transshipment / local cargo
- AMS & AFR Filing for US and Japan port
- DG Declaration for entire container
- Planning console: to maximise container
- Checking on the commodity with oversea agent (foodstuff, durable cargo, DG, bare unit etc)
- Liaising with warehouse for container planning, and haulier for container trucking
- Arrange railing with transporter
- Checking on the destination local charges on monthly basis.
Logistics Coordinator
Cleo Singapore Pte Ltd
08.2013 - 07.2016
- Handle import, export, and third party shipment (direct shipment) and trans-shipment
- Preparation of full sets of import & export shipment (Invoice, Packing list, AWB/BL)
- Liaise with purchaser, forwarders and suppliers to arrange import and export shipment
- Liaise with customer and provide them shipping schedule and documentation
- Co-ordinate with warehouse and liaise with them on goods packaging and import / export planning
- Sourcing competitive freight to minimize shipping cost
- Arrange for switch BL with forwarders, and arrange LC / COO / Form E etc
- Prioritized tasks and managed deadlines under strict time constraints.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
Education
Diploma in Logistics and Supply Chain Management -
London School of Business And Finance
Singapore12.2017
International Maritime Dangerous Goods (IMDG) Code Course -
HAZMAT TRAINING
Singapore 11.2022 - 05.2022
Skills
Customer Service and Support
Personal Information
- Date of Birth: 09/03/93
- Nationality: Malaysian
- Marital Status: Single
Certification
International Maritime Dangerous Goods (IMDG)
Timeline
International Maritime Dangerous Goods (IMDG) Code Course -
HAZMAT TRAINING
11.2022 - 05.2022
Sales Support Cum Customer Service Executive
Global Alliance Logistics Pte Ltd
11.2021 - 01.2022
Customer Service
ECU Worldwide (S) Pte Ltd
08.2016 - 10.2021
Logistics Coordinator
Cleo Singapore Pte Ltd
08.2013 - 07.2016
Sea Freight Customer Service Supervisor
Bollore Logistics Singapore Pte Ltd
1 2022 - Current
Diploma in Logistics and Supply Chain Management -
London School of Business And Finance
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