Tc. MOHD HIDZHAR MOHD ZAFARI

Senior Computer Technician

Sabah Electricity

04.2012 - Current

Enhanced system performance by diagnosing and resolving complex hardware and software issues.
Provided comprehensive training sessions for staff members on the use of vital software applications, enhancing their proficiency levels significantly over time.
Streamlined IT operations for increased efficiency, implementing new processes and procedures for troubleshooting and maintenance.
Collaborated with cross-functional teams to develop innovative strategies for technology improvement initiatives.
Mentored junior technicians, providing guidance on best practices to enhance their skills and performance levels.
Assisted in developing an efficient help desk ticketing system that streamlined communication between IT staff and end-users, resulting in faster resolution times.
Maximized equipment lifespan through proper maintenance protocols, reducing the need for costly replacements or repairs over time.
Managed inventory of hardware and software resources, maintaining accurate records for budgeting purposes.
Optimized computer systems by performing regular system upgrades, installations, and configurations.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Performed troubleshooting and repaired peripheral devices such as printers and scanners.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Configured and tested new software and hardware.
Patched software and installed new versions to eliminate security problems and protect data.