Tc. MOHAMMAD HAFIZ ZAHAN

• Planned, directed and controlled execution of administrative and compliance activities.
• JPICT RAC Secretariat
• Implemented variety of process improvement initiatives by restructuring organization, retraining and establishing performance goals.
• Reported status of operations to CIO RAC, managing and directing day-to-day operations and supervising several divisions.
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Developed and implemented preventive maintenance procedures.
• Researched and identified solutions to technical problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Created user accounts and assigned permissions MyGovUC.
• Store management and manage RAC ICT assets.
• Develop and maintain RAC systems:

cloud.rac.gov.my

www.rails.gov.my

assets.rails.gov.my

apps.rac.gov.my/etempahan

apps.rac.gov.my/ejawatan

apps.rac.gov.my/eclock

apps.rac.gov.my/infocentre

saga.rac.gov.my

staffportal.rac.gov.my

eclaim.rac.gov.my

dashboard.rac.gov.my

• ICT hardware maintenance.
• Secretariat for Board of Director RAC
• Preparation of multimedia materials for event RAC (Video, Banner, Brochure).
• Filling Documentation Section IT RAC
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and any device at RAC
• Generated reports to track performance and analyze trends.
• Configured hardware, devices, and software to set up work stations for employees RAC