Tazeen Taimour Ali
Customer Support Specialist
Kuala Lampur
Summary
Dedicated and versatile professional with 2 years of experience in customer service, English translation, and education. Proven ability to maintain high levels of customer satisfaction, resolve complex issues efficiently, and foster client loyalty through clear and empathetic communication. Skilled in formal English translation with a strong attention to detail and cultural accuracy. A resourceful and innovative educator, adept at creating engaging learning environments and quickly addressing classroom challenges.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Specialist
Concentrix
Kuala Lumpur
06.2025 - Current
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer need and help customer use specific features.
- Analyze and report product malfunctions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance. Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Obtained feedback from customers to improve service experience.
- Prepared necessary forms to complete transactions.
- Assist in training junior Customer Support Representative.
Translator (Freelance) Urdu to English
Freelance
Kuala Lampur
06.2020 - Current
- Translate written documents, articles, manuals, legal documents, or other materials from one language to another.
- Provide real-time spoken translation during meetings, conferences, or calls.
- Review and edit translated content to ensure grammatical accuracy, clarity, and consistency.
- Modify text to align with cultural nuances, ensuring the message is appropriate for the target audience.
- Translate specific content such as medical, legal, financial, or technical documents requiring subject-matter expertise.
- Handle sensitive information securely and ethically.
- Work closely with clients, writers, and editors to ensure translations meet requirements.
- Use computer-assisted translation (CAT) tools, dictionaries, and glossaries to improve accuracy and consistency.
- Conduct research to ensure accurate translation of industry-specific terminology.
- Ensure timely delivery of translation projects while maintaining high quality.
Elementary School Teacher – English
ZLS School
Islamabad
02.2020 - 07.2024
- Planning appropriate lessons to meet national curriculum guidelines, keeping up to date with changes.
- Creating engaging lessons to involve pupils of all abilities, coordinating with colleagues and TAs where needed
- Setting up the classroom, organizing displays and equipment.
- Using a mix of resources to enhance pupil’s exploration of the topic.
- Using different teaching methods, including whole class, group work, independent research, demonstrations, experiments, and play, to motivate and encourage interaction in the class.
- Encouraging children to work together to achieve goals.
- Providing help and support to individual pupils as required, taking responsibility for their academic progress.
- Carrying out assessments and setting homework.
- Completing administrative work. E.g., taking registers, updating records, marking work and writing reports.
- Creating a learning environment that pupils respect.
- Setting expectations for discipline and behavior including dealing with inappropriate behavior according to school policy.
- Providing a safe, healthy environment, and following safeguarding procedures.
- Organizing outings, after school clubs, social activities, and sports events.
- Participating in training and development activities.
- Attending meetings and parent’s evenings.
- Liaising with senior leadership, parents, and external bodies in relation to progress, behavior, child protection and health.
Education
BS English - English Linguistics
University of Gujrat
Gujrat, Pakistan 01.2012 - 12.2016
Languages
English
Advanced (C1)
Urdu
Native
Punjabi
Native
Software
CRM (Sales Force)
CAT tools
SDL Trados
MemoQ
Wordfast
References
References available upon request.
Timeline
Customer Support Specialist
Concentrix
06.2025 - Current
Translator (Freelance) Urdu to English
Freelance
06.2020 - Current
Elementary School Teacher – English
ZLS School
02.2020 - 07.2024
BS English - English Linguistics
University of Gujrat
01.2012 - 12.2016
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