Tavian Tong
Johor Bahru, Johor,01
Summary
Experienced Server Engineer with a strong background in diagnosing, repairing, and maintaining critical server components, including motherboards, GPUs, memory, RAID controllers, and power supplies. Skilled in utilizing diagnostic tools and providing efficient on-site support. Experienced with various server cooling systems (liquid, air, and immersion cooling), and proficient in Linux OS for troubleshooting both hardware and software issues. Adept at managing the ticketing system and using logs to identify and resolve hardware problems.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Server Engineer
Titanicom
Johor Bahru
04.2023 - Current
- Server Hardware Troubleshooting and Repair
Perform detailed diagnostics for server components (motherboards, GPUs, CPUs, RAID controllers, memory, power supplies) and replace faulty components according to SOP to restore normal operations. - On-Site Support
Respond to emergency requests, arriving on-site to troubleshoot and repair hardware issues. Assist in system testing to verify that all components function correctly after repairs. - Preventive Maintenance
Conduct routine inspections of server components, including GPU maintenance, to ensure optimal performance and longevity of hardware. - Ticketing System Management
Manage end-to-end troubleshooting and ticket resolution, ensuring prompt responses and accurate documentation of all repairs and component replacements. - Cooling Systems Maintenance
Maintain and troubleshoot servers equipped with liquid cooling, air cooling, and immersion cooling systems to ensure thermal efficiency.
MIS (Management Information Systems)
Yechiu
11.2022 - 04.2023
- Citrix System Support
Provided support for Citrix environments, managing virtual desktop infrastructure and resolving system issues. - System Workflow Familiarity
Gained experience streamlining internal IT workflows to improve process efficiency and reduce downtime.
Education
Bachelor of Science - Bachelor in Computer Network And Security
Sunway University
Kuala Lumpur, Malaysia 04.2001 -
No Degree - Information Technology
Sunway College
Johor Bahru 04.2001 -
Skills
Server troubleshooting
Server maintenance
Hardware support
Ticketing systems
Network Troubleshooting
Timeline
Server Engineer
Titanicom
04.2023 - Current
MIS (Management Information Systems)
Yechiu
11.2022 - 04.2023
Bachelor of Science - Bachelor in Computer Network And Security
Sunway University
04.2001 -
No Degree - Information Technology
Sunway College
04.2001 -
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