TARISHINI BAI D/O ESPURAN RAO
TRAINER
Klang, Selangor
Summary
Experienced professional seeking a challenging trainer or training manager role to effectively utilize skills in developing and mentoring others, while advancing career in a dynamic environment. Highly motivated and proactive, eager to contribute versatile management skills and proficiency to foster a healthy work environment.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
TRAINER & QA
DCS CARD CENTRE
01.2025 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Maintained up-to-date knowledge of industry trends and best practices in order to drive innovation within the QA department.
- Evaluated audit findings to implement appropriate corrective actions.
Trainer
Samsung Singapore
11.2020 - Current
- Developed and delivered comprehensive training programs for new employees and existing staff on product knowledge, sales techniques, and customer service excellence.
- Conducted hands-on workshops and presentations to enhance team skills in the latest Samsung technology and solutions, resulting in improved performance metrics.
- Collaborated with management to assess training needs and tailor programs to meet specific departmental goals and challenges.
- Monitored trainee progress and provided ongoing coaching and support, fostering a culture of continuous learning and development.
- Evaluated training effectiveness through feedback and performance assessments, implementing improvements to enhance future training sessions.
- Assisted in the rollout of new product launches, ensuring staff were well-prepared to educate customers and maximize sales opportunities.
Senior Operations Manager / Operations Manager
Conduent Delta Airlines
04.2023 - 05.2024
- Oversaw daily operations for a travel services division, managing a team of [number] staff and ensuring efficient service delivery to enhance customer satisfaction.
- Developed and implemented operational strategies that improved workflow efficiency by [percentage]% and reduced costs by [amount/%].
- Coordinated with cross-functional teams to optimize scheduling, resource allocation, and logistics for travel services, ensuring seamless operations.
- Analyzed performance metrics and customer feedback to identify trends and areas for improvement, leading to [specific outcome, e.g., increased customer satisfaction scores].
- Managed vendor relationships and negotiated contracts to secure competitive rates and enhance service offerings.
- Led training and development initiatives for staff, fostering a culture of excellence and continuous improvement in service delivery.
- Reason of leaving: Got better offer from Samsung Singapore.
Customer Service Team Lead
Shopee Singapore
02.2022 - 03.2023
- Led and managed a team of 12 sales associates, providing guidance, mentorship, and training to ensure achievement of sales targets and exceptional customer service.
- Monitored team performance metrics, identified trends, and implemented strategies to optimize productivity and sales outcomes.
- Ensured high levels of customer satisfaction through effective communication and prompt issue resolution.
- Collaborated cross-functionally to streamline processes and enhance operational efficiency, contributing to improved customer experiences.
- Developed and implemented sales strategies and promotional activities that drove revenue growth and supported business objectives.
- Prepared detailed reports on team performance, key metrics, and achievements for management review.
- Designed and delivered training programs tailored to the needs of sales associates, focusing on product knowledge, sales techniques, and customer service excellence.
- Conducted coaching sessions and workshops to develop skills and foster a culture of continuous learning within the team.
- Evaluated training effectiveness and adjusted programs as necessary to ensure maximum impact on performance and development.
- Reason for Leaving: I accepted a better offer that aligns with my career goals and provides opportunities for further growth and development in customer service team lead role.
Customer Service Agent & Trainer
Singtel Centre
06.2018 - 11.2020
- Provided exceptional customer service and support to clients of Singtel.
- Trained and supervised a team of 10 customer service representatives.
- Conducted training sessions on product knowledge, customer service skills, and company procedures.
- Monitored and evaluated performance to ensure quality service delivery and adherence to standards.
- Handled escalated customer issues promptly and effectively to maintain customer satisfaction.
- Collaborated with management to develop training materials and improve service processes.
- Reason for leaving: Office relocated, necessitating a change in job location.
Management Trainee
ICT Restaurant Shah Alam
03.2014 - 01.2018
- Actively participated in structured training programs covering all aspects of restaurant operations.
- Assisted in daily management tasks including inventory management, staff supervision, and customer service.
- Implemented company policies and procedures under the guidance of senior management.
- Contributed to strategic planning and decision-making processes.
- Developed leadership skills through mentorship and practical experience.
- Adapted to various roles within the restaurant to understand operational dynamics comprehensively.
- Reason for leaving: Business closure in January 2018 due to operational challenges.
Education
Foundation In Law -
01.2019 - 01.2020
Sijil Peperiksaan Malaysia - undefined
Bachelor In Arts Of Law Enforcement - undefined
BRICKFIELDS ASIA COLLEGE
PETALING JAYA, SELANGOR 01.2021 - 01.2024
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SAITO UNIVERSITY
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SEKOLAH MENENGAH KEBANGSAAN CONVENT KLANG
KLANG, SELANGORSkills
Analytical problem solving
Analytical problem-solving
Collaborative leadership approach
Strong verbal communication
Collaborative team player
Adept at managing task schedules
Creativity
Emotional Intelligence
Adaptability to change
Accomplishments
- Supervised team of 50+ staff members.
- Achieved 100% by introducing best training platform for training session.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Creating ppt in Canva
Proficient in creating visually compelling presentations using Canva, with experience designing pitch decks, project reports, and marketing materials. Passionate about clear communication through design and storytelling. Also enjoy collaborative projects and self-learning through online design communities.
Timeline
TRAINER & QA
DCS CARD CENTRE
01.2025 - Current
Senior Operations Manager / Operations Manager
Conduent Delta Airlines
04.2023 - 05.2024
Customer Service Team Lead
Shopee Singapore
02.2022 - 03.2023
Bachelor In Arts Of Law Enforcement - undefined
BRICKFIELDS ASIA COLLEGE
01.2021 - 01.2024
Trainer
Samsung Singapore
11.2020 - Current
Foundation In Law -
01.2019 - 01.2020
Customer Service Agent & Trainer
Singtel Centre
06.2018 - 11.2020
Management Trainee
ICT Restaurant Shah Alam
03.2014 - 01.2018
Sijil Peperiksaan Malaysia - undefined
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SAITO UNIVERSITY
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SEKOLAH MENENGAH KEBANGSAAN CONVENT KLANG