Reading financial news and publications Traveling and cu
TARIN SULTANA
House - 83, Ashkona City Complex Road, Dakshinkhan, Dhaka – 1230, Bangladesh
Summary
Dynamic HR Manager with a proven track record at Jannah Medical Services, adept at conflict resolution and employee relations. Skilled in Microsoft Office and effective time management, I successfully implemented HR policies that enhanced workplace harmony and reduced discrepancies, fostering a collaborative environment that supports organizational goals.
Overview
7
7
years of professional experience
2
2
Certifications
4
4
Languages
Work History
HR Manager
Jannah Medical Services
10.2021 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Guest Service Agent
The Westin Dhaka, Gulshan - 2
06.2019 - 08.2021
- Managed group bookings to ensure seamless organization of events and accommodations.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
Front Office (Internship)
The Westin Dhaka, Gulshan- 2
10.2018 - 02.2019
- Greeted guests upon arrival by providing warm welcome.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with variety of services and local attraction information.
Education
Master of Arts - English Literature And Linguistics
NORTH SOUTH UNIVERSITY (NSU)
Bashundhara R/A, Dhaka, Bangladesh 04.2001 -
Bachelor of Arts - English Literature, Linguistics And Language
ASIAN UNIVERSITY OF BANGLADESH(AUB)
Uttara, Dhaka, Bangladesh 04.2001 -
Higher Secondary Certificate (Science)
Milestone School & College
Uttara, Dhaka, Bangladesh 04.2001 -
Secondary School Certificate (Science)
Civil Aviation High School
Kurmitola, Dhaka, Bangladesh03-2009
Skills
Experienced with Microsoft Office applications
Effective time management
Multitasking Abilities
Team supervision
Collaborative teamwork
Problem-solving aptitude
Strong public speaking abilities
Market analysis
Certification
Diploma in Special Short Course (Front Office Department)
Interests
Traveling and cultural exploration
Reading Books and listening songs
Learning new languages
Practicing meditation
Timeline
Diploma in Special Short Course (Front Office Department)
11-2021
HR Manager
Jannah Medical Services
10.2021 - Current
Guest Service Agent
The Westin Dhaka, Gulshan - 2
06.2019 - 08.2021
Front Office (Internship)
The Westin Dhaka, Gulshan- 2
10.2018 - 02.2019
Chinese Language
05-2018
Master of Arts - English Literature And Linguistics
NORTH SOUTH UNIVERSITY (NSU)
04.2001 -
Bachelor of Arts - English Literature, Linguistics And Language
ASIAN UNIVERSITY OF BANGLADESH(AUB)
04.2001 -
Higher Secondary Certificate (Science)
Milestone School & College
04.2001 -
Secondary School Certificate (Science)
Civil Aviation High School