Taranitharan Vadiveloo
Desktop Support Engineer / Photographer
Seremban,05
Summary
Experienced and multi-talented IT Support Specialist with over 8 years in system administration, technical support, and IT infrastructure management. Skilled in MES systems, Active Directory, cybersecurity, and hardware/software troubleshooting. In addition to technical expertise, I have over 5 years of experience as a corporate and event photographer and social media content contributor, managing branding and online presence for local organizations.
Overview
14
14
years of professional experience
28
28
years of post-secondary education
Work History
Desktop Support Engineer
Axiom Technologies
Kuala Lumpur, Kuala Lumpur
12.2024 - Current
- • Manage Desktop Devices (hardware and software) incidents through to resolution.
- • Manage IMAC and desk-side support services including hard and so break-fix services for laptops
- • Provide standard and approved hardware and so ware (opera ng systems and standard office
- (including the remote management of Desktop Devices using appropriate tools).
- • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including,
- • Ensure that each Desktop Device is installed with the appropriate Desktop image.
- • Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-
- • Workstation related Software Installation & Configuration and Physical Printer Installation
- • Liaise with 3rd party vendors to coordinate component or unit replacement
- • Smart Hands support for Network devices (e.g. Network Switches, routers, Tape Library, Serversand UPS).
- • Provide technical diagnosis and incident/service request resolu on of all endpoint devices set out inthe Configuration Item.
- • New Starter Onboarding and Induction
- • Perform Physical Asset Audit whenever required and responsible for repor ng Assets reports on siteevery month.
- • Proac vely do a check on user assets and comms room assets and ensure the Asset ManagementTooTooli>tool is up to date.
- • Communicate effec vely with End Users throughout the service disrup on/request and providRegularli>regular updates through standard client channels.
- • Par cipa on in Axiom's Client's monthly vulnerability management forum with representa on frBotBoth
- both EUC, Server and Network teams to ensure alignment and priority of vulnerability remedia Activities.activities.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored system performance to maintain system integrity.
Freelance Photographer & Social Media Contributor
SJK (T) Bandar Sri Sendayan
Seremban, Negeri Sembilan
01.2019 - Current
- Captured high-quality professional images for corporate events, school functions, and religious ceremonies.
- Managed social media content creation and photography for two local temples, enhancing community engagement.
- Appointed official event photographer for SJK (T) Bandar Sri Sendayan, delivering consistent event coverage.
- Produced basic video edits and designed promotional posters to boost event visibility on social media.
- Increased online reach and audience interaction through targeted visual storytelling and digital branding strategies.
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
- Enhanced brand visibility by executing compelling photo shoots for marketing materials.
- Negotiated contracts with vendors, securing cost-effective solutions for photography equipment and software.
Senior Application Support Engineer
Hartalega NGC
06.2018 - 07.2024
- Managed IT operations including MES systems, Active Directory, and security compliance.
- Led Kaizen Initiative 2023 to reduce IT costs and printer downtime.
- Provided training sessions to staff on IT best practices and cybersecurity.
- Created IT solutions to improve infrastructure and user productivity.
IT Technician
Safeguards G4S
03.2017 - 05.2018
- Installed and configured computers, network devices, and CCTV systems.
- Handled daily support requests from internal and external users.
- Conducted preventive maintenance and ensured data integrity.
IT Maintenance Support
MSM Metal Industries Sdn Bhd
09.2014 - 02.2017
- Maintained company IT infrastructure, resolving hardware and software issues.
- Assisted with user support and implemented upgrades to improve operations.
Marketing & Creative Design Specialist
Cico Marketing
02.2011 - 03.2012
- Conducted product and event photography for client marketing materials.
- Designed brochures, business cards, and branded stationery.
- Developed and executed email campaigns to attract corporate clients.
- Ensured brand consistency across all client-facing materials.
Education
Diploma - Information Technology (Infrastructure)
RQC Management
01.2012 - 01.2014
Graphic Design & Multimedia Certification -
Montfort Boys Town
01.2009 - 01.2011
No Degree - AWS Cloud
Unemy Platform
04.2001 - Current
Skills
IT Support & Troubleshooting
undefinedAccomplishments
- Kaizen of the Year 2023: Recognized for implementing cost-saving IT strategies.
- System Optimization: Improved server response time by 40% through performance tuning.
- Enhanced IT Security: Implemented policies that reduced data breach risks.
Timeline
Desktop Support Engineer
Axiom Technologies
12.2024 - Current
Freelance Photographer & Social Media Contributor
SJK (T) Bandar Sri Sendayan
01.2019 - Current
Senior Application Support Engineer
Hartalega NGC
06.2018 - 07.2024
IT Technician
Safeguards G4S
03.2017 - 05.2018
IT Maintenance Support
MSM Metal Industries Sdn Bhd
09.2014 - 02.2017
Diploma - Information Technology (Infrastructure)
RQC Management
01.2012 - 01.2014
Marketing & Creative Design Specialist
Cico Marketing
02.2011 - 03.2012
Graphic Design & Multimedia Certification -
Montfort Boys Town
01.2009 - 01.2011
No Degree - AWS Cloud
Unemy Platform
04.2001 - Current
Freelance And Volunteer Work
Freelance Photographer & Social Media Contributor, 01/01/19, Present, Captured high-quality professional images for corporate events, school functions, and religious ceremonies., Managed social media content creation and photography for two local temples, enhancing community engagement., Appointed official event photographer for SJK (T) Bandar Sri Sendayan, delivering consistent event coverage., Produced basic video edits and designed promotional posters to boost event visibility on social media., Increased online reach and audience interaction through targeted visual storytelling and digital branding strategies.
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