A dedicated and passionate student pursuing a Bachelor's degree in International Hospitality Management at Taylor's University, Malaysia. With a completed Diploma in Hotel Management, I bring strong communication, teamwork, and customer service skills honed through diverse experiences in the hospitality industry. Inspired by my upbringing in Africa's tourism sector, I have a deep appreciation for culture, nature, and wildlife. Eager to leverage my skills and knowledge to make a meaningful impact in the global hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Internship
Four Seasons Resorts Langkawi
Langkawi Island, Kedah Malaysia
05.2022 - 05.2022
Front Desk Assistant
Greeted and assisted guests upon arrival, providing a warm and welcoming atmosphere.
Coordinated buggy transportation services across the resort, ensuring timely and efficient service for guests.
Served as a communication link between departments by handling incoming calls and relaying important information.
Managed guest check-in and check-out processes, enhancing operational efficiency and guest satisfaction.
Addressed guest inquiries and resolved issues promptly, contributing to a positive overall experience.
Housekeeping Assistant
Assisted with daily cleaning and room preparation to maintain a welcoming environment for guests.
Collaborated with housekeeping staff to ensure timely room availability and efficient service.
Monitored inventory of cleaning supplies and restocked items to support smooth operations.
Conducted quality checks to ensure rooms met the highest cleanliness and presentation standards.
Enhanced organizational skills by managing multiple tasks in a fast-paced environment..
Food and Beverage attendant
Greeted and seated guests to provide friendly and welcoming experience.
Prepared fresh juices upon request during breakfast service, ensuring quality and meeting guest preferences.
Took guest orders and served tables, providing attentive and personalized service to enhance the dining experience.
Ensured all tables were clean, set up, and ready for guests, maintaining a high standard of hygiene and presentation.
Worked closely with the kitchen staff to ensure accurate and timely food delivery.
Managed multiple tasks in a busy environment, consistently delivering excellent customer service under pressure.
Student Internship
Four Seasons Resorts Langkawi
Langkawi Island, Kedah Malaysia
08.2022 - 12.2022
Front Desk Assistant
Greeted and assisted guests upon arrival, providing a warm and welcoming atmosphere.
Coordinated buggy transportation services across the resort, ensuring timely and efficient service for guests.
Served as a communication link between departments by handling incoming calls and relaying important information.
Managed guest check-in and check-out processes, enhancing operational efficiency and guest satisfaction.
Addressed guest inquiries and resolved issues promptly, contributing to a positive overall experience.
Housekeeping Assistant
Assisted with daily cleaning and room preparation to maintain a welcoming environment for guests.
Collaborated with housekeeping staff to ensure timely room availability and efficient service.
Monitored inventory of cleaning supplies and restocked items to support smooth operations.
Conducted quality checks to ensure rooms met the highest cleanliness and presentation standards.
Enhanced organizational skills by managing multiple tasks in a fast-paced environment..
Food and Beverage attendant
Greeted and seated guests to provide friendly and welcoming experience.
Prepared fresh juices upon request during breakfast service, ensuring quality and meeting guest preferences.
Took guest orders and served tables, providing attentive and personalized service to enhance the dining experience.
Ensured all tables were clean, set up, and ready for guests, maintaining a high standard of hygiene and presentation.
Worked closely with the kitchen staff to ensure accurate and timely food delivery.
Managed multiple tasks in a busy environment, consistently delivering excellent customer service under pressure.
Television Host
Sky Girls Zed / Media 365
10.2020 - 01.2022
Discussed variety of subjects with guests to amuse or intrigue viewers and listeners.
Reflected company values and maintained desired image to listeners while on-air and during personal appearances.
Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
Built personal social media following of over number fans to expand visibility and network.
Promoted products and services by posing for commercials, live shows and photo shoots.
Announced ads, song switches and breaking news segments for radio broadcasts.
Interviewed show guests and moderated discussions.
Researched topics for comment and discussion.
Introduced upcoming broadcasts and guided audience through entertainment.
Sales Assistant
Mulberry Mongoose
01.2019 - 03.2019
Provided exceptional customer service by greeting customers and offering assistance in selecting merchandise and accessories, ensuring a positive shopping experience.
Fielded customer inquiries regarding product information, availability, and pricing, delivering knowledgeable and friendly support throughout the purchasing process.
Processed credit and debit card payments efficiently using the POS system, completing transactions accurately.
Maintained organized records related to sales, returns, and inventory availability to support smooth operations.
Opened new merchandise and restocked sales floor racks and shelves, ensuring an attractive and accessible display for customers.
Animal Shelter Volunteer
Lusaka Animal Welfare Society
01.2020 - Current
Provided humane care of domestic and wild animals.
Cared for cat and dogs by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
Education
Bachelor Of International Hospitality Management -
Taylor's University
Subang Jaya, Malaysia
Diploma In Hotel Management -
Taylor's University
Subang Jaya, Malaysia
01.2023
Cambridge International As / A Levels -
Springfields
Lusaka, Zambia
10.2020
Cambridge International O' Levels -
Rhodes Park School
Lusaka, Zambia
10.2018
Skills
Customer Service Skills
Exceptional interpersonal and communication skills
Ability to handle guest inquiries and complaints effectively
Strong problem-solving skills to address guest needs
Hospitality Industry Knowledge
Understanding of hotel operations and guest services
Familiarity with hospitality standards and practices
Technical Skills
Proficient in using property management systems (PMS) and point of sale (POS) systems
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Organizational Skills
Strong time management and multitasking abilities
Attention to detail in maintaining cleanliness and organization
Teamwork and Collaboration
Ability to work collaboratively with diverse teams
Experience in coordinating with multiple departments
Adaptability and Flexibility
Willingness to adapt to changing environments and tasks
Ability to remain calm and efficient under pressure
Sales and Marketing Skills
Basic understanding of sales techniques and upselling strategies
Experience in promoting services and products to guests
Certification
Food Handler Certificate
Languages
English
Timeline
Student Internship
Four Seasons Resorts Langkawi
08.2022 - 12.2022
Student Internship
Four Seasons Resorts Langkawi
05.2022 - 05.2022
Television Host
Sky Girls Zed / Media 365
10.2020 - 01.2022
Animal Shelter Volunteer
Lusaka Animal Welfare Society
01.2020 - Current
Sales Assistant
Mulberry Mongoose
01.2019 - 03.2019
Bachelor Of International Hospitality Management -