Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Tapo  Muyovwe

Tapo Muyovwe

Summary

A dedicated and passionate student pursuing a Bachelor's degree in International Hospitality Management at Taylor's University, Malaysia. With a completed Diploma in Hotel Management, I bring strong communication, teamwork, and customer service skills honed through diverse experiences in the hospitality industry. Inspired by my upbringing in Africa's tourism sector, I have a deep appreciation for culture, nature, and wildlife. Eager to leverage my skills and knowledge to make a meaningful impact in the global hospitality industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Student Internship

Four Seasons Resorts Langkawi
05.2022 - 05.2022

Front Desk Assistant

  • Greeted and assisted guests upon arrival, providing a warm and welcoming atmosphere.
  • Coordinated buggy transportation services across the resort, ensuring timely and efficient service for guests.
  • Served as a communication link between departments by handling incoming calls and relaying important information.
  • Managed guest check-in and check-out processes, enhancing operational efficiency and guest satisfaction.
  • Addressed guest inquiries and resolved issues promptly, contributing to a positive overall experience.

Housekeeping Assistant

  • Assisted with daily cleaning and room preparation to maintain a welcoming environment for guests.
  • Collaborated with housekeeping staff to ensure timely room availability and efficient service.
  • Monitored inventory of cleaning supplies and restocked items to support smooth operations.
  • Conducted quality checks to ensure rooms met the highest cleanliness and presentation standards.
  • Enhanced organizational skills by managing multiple tasks in a fast-paced environment..

Food and Beverage attendant

  • Greeted and seated guests to provide friendly and welcoming experience.
  • Prepared fresh juices upon request during breakfast service, ensuring quality and meeting guest preferences.
  • Took guest orders and served tables, providing attentive and personalized service to enhance the dining experience.
  • Ensured all tables were clean, set up, and ready for guests, maintaining a high standard of hygiene and presentation.
  • Worked closely with the kitchen staff to ensure accurate and timely food delivery.
  • Managed multiple tasks in a busy environment, consistently delivering excellent customer service under pressure.

Student Internship

Four Seasons Resorts Langkawi
08.2022 - 12.2022

Front Desk Assistant

  • Greeted and assisted guests upon arrival, providing a warm and welcoming atmosphere.
  • Coordinated buggy transportation services across the resort, ensuring timely and efficient service for guests.
  • Served as a communication link between departments by handling incoming calls and relaying important information.
  • Managed guest check-in and check-out processes, enhancing operational efficiency and guest satisfaction.
  • Addressed guest inquiries and resolved issues promptly, contributing to a positive overall experience.

Housekeeping Assistant

  • Assisted with daily cleaning and room preparation to maintain a welcoming environment for guests.
  • Collaborated with housekeeping staff to ensure timely room availability and efficient service.
  • Monitored inventory of cleaning supplies and restocked items to support smooth operations.
  • Conducted quality checks to ensure rooms met the highest cleanliness and presentation standards.
  • Enhanced organizational skills by managing multiple tasks in a fast-paced environment..

Food and Beverage attendant

  • Greeted and seated guests to provide friendly and welcoming experience.
  • Prepared fresh juices upon request during breakfast service, ensuring quality and meeting guest preferences.
  • Took guest orders and served tables, providing attentive and personalized service to enhance the dining experience.
  • Ensured all tables were clean, set up, and ready for guests, maintaining a high standard of hygiene and presentation.
  • Worked closely with the kitchen staff to ensure accurate and timely food delivery.
  • Managed multiple tasks in a busy environment, consistently delivering excellent customer service under pressure.

Television Host

Sky Girls Zed / Media 365
10.2020 - 01.2022
  • Discussed variety of subjects with guests to amuse or intrigue viewers and listeners.
  • Reflected company values and maintained desired image to listeners while on-air and during personal appearances.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Built personal social media following of over number fans to expand visibility and network.
  • Promoted products and services by posing for commercials, live shows and photo shoots.
  • Announced ads, song switches and breaking news segments for radio broadcasts.
  • Interviewed show guests and moderated discussions.
  • Researched topics for comment and discussion.
  • Introduced upcoming broadcasts and guided audience through entertainment.

Sales Assistant

Mulberry Mongoose
01.2019 - 03.2019
  • Provided exceptional customer service by greeting customers and offering assistance in selecting merchandise and accessories, ensuring a positive shopping experience.
  • Fielded customer inquiries regarding product information, availability, and pricing, delivering knowledgeable and friendly support throughout the purchasing process.
  • Processed credit and debit card payments efficiently using the POS system, completing transactions accurately.
  • Maintained organized records related to sales, returns, and inventory availability to support smooth operations.
  • Opened new merchandise and restocked sales floor racks and shelves, ensuring an attractive and accessible display for customers.

Animal Shelter Volunteer

Lusaka Animal Welfare Society
01.2020 - Current
  • Provided humane care of domestic and wild animals.
  • Cared for cat and dogs by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.

Education

Bachelor Of International Hospitality Management -

Taylor's University
Subang Jaya, Malaysia

Diploma In Hotel Management -

Taylor's University
Subang Jaya, Malaysia
01.2023

Cambridge International As / A Levels -

Springfields
Lusaka, Zambia
10.2020

Cambridge International O' Levels -

Rhodes Park School
Lusaka, Zambia
10.2018

Skills

    Customer Service Skills

  • Exceptional interpersonal and communication skills
  • Ability to handle guest inquiries and complaints effectively
  • Strong problem-solving skills to address guest needs
  • Hospitality Industry Knowledge

  • Understanding of hotel operations and guest services
  • Familiarity with hospitality standards and practices
  • Technical Skills

  • Proficient in using property management systems (PMS) and point of sale (POS) systems
  • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Organizational Skills

  • Strong time management and multitasking abilities
  • Attention to detail in maintaining cleanliness and organization
  • Teamwork and Collaboration

  • Ability to work collaboratively with diverse teams
  • Experience in coordinating with multiple departments
  • Adaptability and Flexibility

  • Willingness to adapt to changing environments and tasks
  • Ability to remain calm and efficient under pressure
  • Sales and Marketing Skills

  • Basic understanding of sales techniques and upselling strategies
  • Experience in promoting services and products to guests

Certification

Food Handler Certificate

Languages

English

Timeline

Student Internship

Four Seasons Resorts Langkawi
08.2022 - 12.2022

Student Internship

Four Seasons Resorts Langkawi
05.2022 - 05.2022

Television Host

Sky Girls Zed / Media 365
10.2020 - 01.2022

Animal Shelter Volunteer

Lusaka Animal Welfare Society
01.2020 - Current

Sales Assistant

Mulberry Mongoose
01.2019 - 03.2019

Bachelor Of International Hospitality Management -

Taylor's University

Diploma In Hotel Management -

Taylor's University

Cambridge International As / A Levels -

Springfields

Cambridge International O' Levels -

Rhodes Park School
Tapo Muyovwe